Manager, Digital Product Marketing, Post Purchase Digital Product Owner
Date: Nov 8, 2018
Location: Benton Harbor, MI, US, 49022
Company: Whirlpool Corporation
Requisition ID: 26683
Whirlpool Corporation is consistently recognized by Fortune Magazine as one of the World’s Most Admired Companies. Our values are the driving force behind everything we do. Respect, integrity, diversity and inclusion, teamwork and the spirit of winning propel our teams to excellence. Get to know us and see what it's like to be part of the world's leading major home appliance company.
If you have a passion for consumer technology and solving real world problems, we have the perfect role. We are making the everyday acts of care in cooking and cleaning easier, faster and better. We’re seeking an unbelievably talented individual to define and execute against a giant vision. You’ll work among awesome engineers, designers and developers in a fast-paced, rapidly growing environment.
FUNCTION OVERVIEW:
The Manager, Digital Product Marketing is responsible to identify and implement an industry leading digital experience of provisioning, onboarding, enhancing features and ecommerce for the Whirlpool Corporation portfolio of brands. This person will work closely with customer service, global information systems, electronics and controls engineering, consumer insights, brand marketing, and global consumer design as a cross function mission. The role demands consumer obsession, principled thinking, well-honed product judgment, a stubborn refusal to settle, bold innovation, a high design bar and a mentality of starting with the user experience and working backwards.
JOB RESPONSIBILITIES:
Define and deliver amazing customer experiences for new digital and physical/IOT connected products
Partner with cross functional teams to define/prioritize consumer use cases to accelerate realizing experiences that help deliver consumer needs in a delightful way
Own the post purchase experience of all connected products - from Day 1 provision your new appliances to consumers exploring new features to improving those everyday moments
Utilize Big Data management & technology to activate and power personalized ownership experience for respective brands
Champion IOT/Connectivity efforts throughout the organization (i.e. Customer service, Ecommerce, Brand teams, Quality , UX design, Engineering, Mobile Dev.)
Teams masterfully with others. Not just when it’s easy, but when things get tough, you get more collaborative developing extreme followership
Simplifies the complex
Challenges status quo continuously to achieve excellence and drive transformation
Sees around corners. Anticipating challenges and overcoming them in advance
Ability to travel domestically and internationally, if necessary up to 15%
MINIMUM REQUIREMENTS:
BS/BA Marketing, Business or Computer Science
3+ years of marketing, product marketing or product development experience in Startup, Consumer Product Goods (CPG), technology, retail or Fortune 500
PREFERRED REQUIREMENTS:
Passion for the consumer and the trade customer
Excellent analytical skills
Good communication and presentation skills
Great work ethic, resourcefulness and willingness to learn
Proficient computer skills, with experience in Google Slides and Google Sheets a plus
RSRWH
Whirlpool Corporation (NYSE: WHR) is the world’s leading major home appliance company, with approximately $21 billion in annual sales, 92,000 employees and 70 manufacturing and technology research centers in 2017. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, Jenn-Air, Indesit and other major brand names in nearly every country throughout the world.
At Whirlpool Corporation, we believe that all people matter. Celebrating diversity and including thousands of perspectives empower us to create products that blend into every concept of home. Whirlpool Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Additional information about the company can be found on Twitter at @WhirlpoolCorp.
Nearest Major Market: Niles
Nearest Secondary Market: South Bend
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