HOURS: FULL TIME POSITIONS, HOURS ARE AS SCHEDULED, MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS & HOLIDAYS
WAGE - DEPENDENT UPON EXPERIENCE
QUALIFICATIONS: HIGH SCHOOL DIPLOMA OR G.E.D. MINIMUM OF 2 YEARS CURRENT CUSTOMER SERVICE EXPERIENCE. COMPUTER EXPERIENCE IS REQUIRED, INCLUDING EXCEL. MUST BE ABLE TO HANDLE A STRESSFUL,
FAST PACED ENVIRONMENT.
DUTIES: IDENTIFY, DEVELOP AND RETAIN HIGHER WORTH PLAYERS.
DEVELOP A PERSONAL RELATIONSHIP WITH HIGH LEVEL PLAYERS AND THOSE
THAT HAVE POTENTIAL BY FLOOR CONTACT, KEEPING IN TOUCH BY PHONE,
LETTER AND/OR E-MAIL.
MAINTAIN PROFILES OF HIGHER-LEVEL PLAYERS TO ENSURE ALL MEMEBERS OF
VIP SERVICES STAFF KNOW THE PLAYERS AND HOW TO SERVE THEM.
MAINTAIN WORKING KNOWLEDGE OF THE DAY-TO-DAY OPERATION WITHIN
THE ISLAND CLUB. COMMUNICATE CLOSELY WITH THE CLUB SUPERVISORS,
COORDINATORS AND HOSTS.
ASSIST WITH ISLAND CLUB FUNCTIONS AS REQUESTED BY ISLAND CLUB
SUPERVISOR AND/OR COORDINATORS.
PROVIDE SUPERIOR CUSTOMER SERVICE TO ALL GAMING PATRONS TO ENSURE A
SUPERIOR ENTERTAINMENT EXPERIENCE.
EMPLOYMENT SELECTION WILL BE MADE IN ACCORDANCE WITH THE HANNAHVILLE INDIAN
COMMUNITY’S TRIBAL EMPLOYMENT RIGHTS ORDIANCE (TERO) TITLE IV CHAPTER 3.
