HOURS: FULL TIME POSITIONS, HOURS ARE AS SCHEDULED, MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS & HOLIDAYS
WAGE - DEPENDENT UPON EXPERIENCE
QUALIFICATIONS: HIGH SCHOOL DIPLOMA OR G.E.D. MINIMUM OF 2 YEARS CURRENT
CONSECUTIVE ISLAND CLUB EXPERIENCE AND/OR 3 YEARS
CONSECUTIVE PROVEN CUSTOMER SERVICE EXPERIENCE.
EXPERIENCE PREFERRED IN ARISTOCRATS, SUPERPLAYMATE AND
OMNIVIEW PROGRAMS, GIFT CERTIFICATE MANAGER,
INFOGENESIS, SPRINGER MILLER, CLUB PROPHET, CUSTOM POINT
AND CRYSTAL REPORTS. MUST BE ABLE TO HANDLE A STRESSFUL,
FAST PACED ENVIRONMENT.
DUTIES: IDENTIFY, DEVELOP AND RETAIN HIGHER WORTH PLAYERS.
DEVELOP A PERSONAL RELATIONSHIP WITH HIGH LEVEL PLAYERS AND THOSE
THAT HAVE POTENTIAL BY FLOOR CONTACT, KEEPING IN TOUCH BY PHONE,
LETTER AND/OR E-MAIL.
MAINTAIN PROFILES OF HIGHER-LEVEL PLAYERS TO ENSURE ALL MEMEBERS OF
VIP SERVICES STAFF KNOW THE PLAYERS AND HOW TO SERVE THEM.
MAINTAIN WORKING KNOWLEDGE OF THE DAY-TO-DAY OPERATION WITHIN
THE ISLAND CLUB. COMMUNICATE CLOSELY WITH THE CLUB SUPERVISORS,
COORDINATORS AND HOSTS.
ASSIST WITH ISLAND CLUB FUNCTIONS AS REQUESTED BY ISLAND CLUB
SUPERVISOR AND/OR COORDINATORS.
PROVIDE SUPERIOR CUSTOMER SERVICE TO ALL GAMING PATRONS TO ENSURE A
SUPERIOR ENTERTAINMENT EXPERIENCE.
EMPLOYMENT SELECTION WILL BE MADE IN ACCORDANCE WITH THE HANNAHVILLE INDIAN
COMMUNITY’S TRIBAL EMPLOYMENT RIGHTS ORDIANCE (TERO) TITLE IV CHAPTER 3.
