Internal Ref: 5000394933606
Job Description
Fraud Prevention Analyst
The Fraud Prevention Analyst role is responsible for identifying fraudulent situations through the review of suspicious activity reports and/or alerting systems. This role will also initiate appropriate action steps or seek appropriate assistance to protect bank from financial loss.
Position Competencies
Successful incumbents possess business acumen, strategic agility, organizational agility, problem solving skills, decision quality, command skills, interpersonal savvy and presentation skills.
Position Responsibilities
* Determine Suspicious Activity
o Review suspicious activity, exception reports and/or alerts to identify fraudulent or suspicious transactions and protect the bank from any loss using various internal systems i.e. shared database, Hogan, Check Vision, and COLD.
o Good working knowledge of various research and investigative software programs.
o Conduct routine phone interviews and may participate in or observe more complex interviews with more experienced analysts.
o Independently make decision to continue or terminate account relationships.
o Clear understanding of various fraud detection tools and their associated parameters.
o Take appropriate action steps to protect Comerica's assets and minimize losses with guidance.
o Ability to detect various fraud schemes and characteristics of red flags.
o Ability to identify identity theft and account takeover situations.
o Ability to identify fraud trends and patterns.
* Documentation
o Accurately and thoroughly document alert and case comments and all investigative steps, in compliance with department procedures and standard with assistance.
o Accurately document all case financial information.
o Write clear and concise narratives which support transactions observed using internal systems and information found on the Internet.
* Compliance
o Accurately identify Suspicious Activity Reports (SARs) and Management Notifications and submit timely.
o Identify operational weaknesses contributing to losses and submit details and recommendations to manager.
o Ensure REG CC holds that are placed meet regulatory guidelines.
o Maintain a thorough understanding of regulatory requirements.
* Collaboration
o Interact with business units, customers and outside agencies to communicate fraud situations and recommend action steps.
* Other
o Participate in department projects as requested.
o Assist with testing upgrades to internal systems.
Travel
Travel is not required of this position.
Relocation
Relocation assistance is not provided for this position.
Qualifications
* High School Diploma or the equivalent (GED)
* 3 years of experience utilizing Microsoft Office Product including Word, Excel and PowerPoint
Work Schedule
7:30am - 4:00pm Monday - Friday
Work Location(s)
3551 Hamlin Road Auburn Hills, MI 48326
About Comerica
We know that our employees are critical to our overall success. We are dedicated to investing in their future to maintain long-term relationships for lasting commitments. One of the ways we do this is to offer a comprehensive package of compensation and benefits programs which are regularly reviewed to maintain them at competitive levels. Your salary will be commensurate with your work experience.
Upon offer, Comerica conducts a comprehensive background check, fingerprint check and a drug test.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned by the Business Bank, the Retail Bank, and Wealth Management. Comerica's more than 9,000 colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer-Minority/Female/Disability/Veteran, committed to workplace diversity.
