All are encouraged to apply! Join Peckham - WORK. GROW. ADVANCE.
As a federal contractor, Peckham requires all employees to be fully vaccinated from the COVID-19 virus. Proof of vaccination is required on/before the start of employment. Upon request, Medical or Religious accommodations will be considered for employment.
Peckham is a nonprofit vocational rehabilitation organization. We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment. If you have a disability or other barrier to employment, p lease be sure to fully complete the 'eligibility for services questionnaire' to help us determine the best fit and necessary accommodations for your employment needs.
If you do NOT have a disability, please complete the entire application including the questionnaire. Being a person without a disability will not impact your eligibility for hire for this position.
This specific job is open to all interested candidates, both people with and without disabilities.
WHO ARE WE?
Peckham is a nonprofit vocational rehabilitation organization. Currently we are hiring ALL abilities.
We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment.
Our core values are compassion, diversity, opportunity, excellence, pride, community, and balance . Peckham is an organization that invests in their employees. It is our mission to help you reach your career goals . We believe in providing high quality services to support clients in reaching their full potential. How do we do this? Click the link HERE (https://www.peckham.org/programs-services/) to learn more about the services we offer to our employees!
Customer Service Representative
Sign-On Bonus! Receive $350 after training!
THE IMPORTANT INFORMATION
Wage: $15.00 per hour plus $4.23 per hour Health & Welfare Benefit, $16.85 after full clearance is obtained
Hours: Both full and part time shifts available Mon - Fri 8:00AM - 10:00PM
WHAT YOU'LL NEED
High School Diploma or GED
At least 18 years of age
Proficient in?English?(written?and verbal)??
Basic computer skills (typing, reading comprehension)
WHAT YOU'LL DO
We are seeking individuals who are looking not just for a job but for a purpose . As a Customer Service Representative, you will be supporting callers while using the computer to answer, general questions about policies, practices, procedures, and other information. To be successful you should have the following: Excellent communication skills, customer service soft skills, detailed orientated and friendly! This position services a government contract that Peckham has held for 10 years ! This contract requires you to pass and maintain appropriate security clearance. After you pass the security clearance, you not only receive a pay increase , but you will also be approved by the government that you are trustworthy to manage sensitive data.
To determine if you are a potential candidate for this position a review of the following may apply:
A criminal background/history inquiry
The following may impact your ability to gain the required authorization:
Poor credit, bankruptcy in the past 2-3 years and/or delinquent payments
Previous termination from previous employment that involves theft or other negligent actions on your part
Drug or alcohol use
Failure to be honest when responding to the required Federal Security Clearance questions.
Clearance investigations can/will go back as far as 7 years or more.
YOUR RESPONSIBILITIES AND REQUIREMENTS
Promote Peckham's vision, values, and services to all customers and maintain organization wide quality standards
Follow?established?policies?and procedures?to respond and route calls, timely, and while also providing superior customer service.???
Gather and log information after determining customers' needs; access?knowledge base?per customer request for information,?apply problem solving skills, and resolve the inquiries/requests effectively?and accurately
Verify and record demographic data and escalate customer issues as appropriate while serving a courteous and professional manner
Maintain flexibility in work hours and shifts including potential for Saturdays as needed
Accept other jobs/duties as assigned?
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the individual will be required to multitask . The employee will also be required to speak, listen, read, and use a computer simultaneously during their scheduled shift . Individuals will be required to be mobile throughout the building .
Individuals will be in a cubicle for?most of?their scheduled shift. Individuals will work individually, and therefore are required to work well independently, however will also be a member of a team and therefore must be able to work in a team atmosphere. The tasks of the call center are repetitive in nature. The noise level is generally moderate. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.??
These jobs are part of the AbilityOne program, to learn more about the AbilityOne program go to www.abilityone.gov
PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER
As a federal contractor, Peckham requires all employees to be fully vaccinated from the COVID-19 virus. Proof of vaccination is required on/before the start of employment. Upon request, Medical or Religious accommodations will be considered for employment .
EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.
REASONABLE ACCOMMODATION FOR APPLYING NOTICE
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:
Click HERE (https://www.ilru.org/projects/cil-net/cil-center-and-association-directory) and you will be directed to the ILRU Directory to find an agency in your area that can assist you
Email us at firstname.lastname@example.org
Call us at (517) 316-4000
Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)
Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.