Job Details

Title: Executive Director

Status: Full-time, salaried, exempt

Supervision Received From: Board of Directors

Supervision Exercised To: Office Staff and Volunteers

Position Summary: The Executive Director is responsible for leading and managing the Community Resource Center’s programs and activities serving families and individuals in the greater Manchester community.

Qualifications for Executive Director

• Bachelor’s degree in a relevant field
• Minimum of two (2) years of experience in directing/managing a similar non-profit setting
• Minimum of two (2) years of successful fund development in a non-profit environment
• Minimum of two (2) years of experience in budget management

Requirements

• Excellent verbal and written communication skills
• Demonstrated effective interpersonal communication skills that reflect understanding, appreciation and respect for diverse perspectives and cultures
• A thorough understanding and commitment to maintaining client confidentiality
• Ability to operate office equipment essential to the position (e.g., phone, copier, fax, computer)
• Relevant data search and acquisition of appropriate referral materials through knowledge of and experience with web-based software including but not limited to Google Workspace, Microsoft 365, QuickBooks, Zoom, and WordPress
• Demonstrated ability to develop and maintain mutually rewarding organizational relationships
• Knowledgeable about, and has contacts within, the various community resources throughout Washtenaw County
• Demonstrated excellence in team building skills, with the understanding of the importance of agenda-setting, leadership and networking
• Demonstrated ability to manage vendors and vendor contracts
• Proven financial skills to build and maintain a budget
• Demonstrated ability to manage programs and services with volunteers
• Ability to manage time well, as evidenced by ability to plan and manage multiple projects simultaneously, set priorities and schedule tasks effectively

Essential Duties and Responsibilities

Program and Service Delivery

• Develop, maintain, and monitor programs and services that reflect the strategic direction of the Manchester Community Resource Center, Inc.
• Establish goals and objectives for each program and service
• Implement an effective and cohesive management system to achieve these goals and objectives
• Assure that all required certifications and training are obtained and kept current related to the organization’s programs and services
• Consult with clients to determine needs and provide direct services or make appropriate referrals
• Develop procedures for assessing the organization’s effectiveness for assisting clients
• Assure that all necessary records are maintained regarding program activities and utilization
• Observe professional confidentiality at all times, protect the rights of clients and their families, and ensure that confidentiality is maintained
• Define, implement, and adjust operational policies as needed

Fund Development

• Work collaboratively with the Fund Development Committee to assure a sound annual fundraising plan is established and implemented
• Work in a mutually supportive manner with the Fund Development Committee in identifying resource requirements, researching funding sources, and establishing strategies to approach funders
• Successfully complete grant applications and RFPs for aligned funding sources
• Fully participate in fund development activities, including hosting events, making asks, authoring proposals, identifying funding sources and other tasks required by the plan
• Assure the appropriate management of donor and fundraising documentation
• Assure the appropriate management of funds raised in accordance with the wishes of the donors
• Assure compliance with the reporting requirements of funders

Community and Public Relations  

• Assure the organization and its mission, programs, and services are consistently presented with a strong, positive image
• Provide information, publicity and marketing designed to increase community awareness and understanding of the organization, its goals, and its services
• Nurture and develop collaborative relationships and partnerships between the organization and other individuals and groups concerned with the well-being of the greater Manchester community
• Maintain active involvement in organizations aligned with the mission of the CRC

Board Administration and Support

• Provide administrative support to the Board
• Keep the Board informed about key aspects of the functioning of the organization
• Respond to information requests from the Board
• Openly provide all information the Board requires to conduct its governance role
• Act as advisor to the Board of Directors in the carrying out of its policy-making responsibility
• Serve as ex-officio member of all Board committees
• Meet regularly with the Board and the Executive Committee
• Positively accept and respond to direction and feedback from the Board
• Provide the interface between the Board and staff, assuring that information is exchanged between the two groups
• Oversee the translation and implementation of Board policies into effective action
• Participate in an annual performance evaluation with the Board

Financial, Tax, Risk and Facilities Management

• Recommend the yearly budget for Board approval as outlined in the organization’s by-laws
• Assure all financial, tax, risk and facilities requirements for the organization are fully met and executed according to current laws and regulations
• Develop and maintain sound financial practices
• Practice open and timely communication about financial issues with the Board
• Perform ongoing budget review
• Assure the development of monthly, annual, and other periodic statements, budgets and reports
• Act as the chief financial agent for the agency in assuring the proper use of budgeted funds and maintenance of sound accounting procedures to safeguard the assets of the organization
• Monitor contracts with other public or private organizations as authorized by the Board of Directors

Human Resource Management

• Direct the selection, orientation, training, supervision and evaluation of quality staff and volunteers
• Follow all authorized personnel policies and procedures that fully conform to current laws and regulations
• See that an effective management team, with appropriate provision for succession, is in place

      Internal Relations

• Facilitate staff meetings and inspire a team atmosphere through support and interaction with staffand volunteers
• Welcome constructive feedback from staff and clients and work to provide an environment of openness and compassion
• Conduct oneself in a manner that models professional behavior at all times