CSR (Customer Service Representative)
Reports To The CSR will report to the Office Manager.
Job Overview CSR provides customer service to our guests in person by responding to inquiries, booking reservations, providing phone support for rental guests, and facilitating check-in procedures. Maintain knowledge of the different tours and rentals offered by SunBuggy to be able to answer questions competently and set proper guest expectations. Light clerical duties such as filing, copying, scanning. Participates in maintaining a clean and neat appearance of the lobby and office areas.
Responsibilities and Duties
Answer customer inquiries via phone, internet, and in person, book reservations, and process payment
Assist guests with the check in process, ensure rental contracts get completed properly, and facilitate video orientations in the lobby
Participate in various in office administrative side projects, hr, payroll, marketing, media production, safety meetings, and training.
Participate in keeping guest and office areas clean.
May occasionally participate in off-site meetings or sales calls when out of office.
May function as dispatch or as Office Manager as needed
Qualifications The qualifications that are necessary for someone to fill this position.
Good interpersonal skills and ability to maintain and foster cooperative and courteous working relationships with the public, peers, and supervisors.
High School Diploma and basic math competency to handle monetary transactions
Basic Proficiency at using a computer for email, browsing, and data entry
Ability to Communicate clearly over the phone, online, and in person
Maintain a neat appearance, wear company provided uniform shirt
Ability to sit, stand, walk, climb, stoop, kneel, and crouch, bend, and reach.
Ability to lift and carry up to 25 pounds
Ability to work independently, organize and prioritize work, respond to varied and changing work demands and make decisions as required.
Valid drivers license
Hourly Base Pay + Spiffs + Bonuses, full time reps average $12 - $15 per hour
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