At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.
At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.
Want to be a part of our team?
The MS Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The MS Engineer (L1) focuses on first line support for standard and low complexity incidents and service requests.
Radford reference:
"Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations and/or network-based (cloud) product systems. Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set."
Working at NTT
POSTION SUMMARY:
The Technical Support Representative role at Secure-24 is the Single Point of Contact (SPOC) for the IT support needs of our client base.
TSRs work in a fast-paced environment, and respond to incoming phone calls, chat support, monitoring alerts, and customer submitted tickets within defined Service Level Agreements (SLA).
Secure-24 looks for high potential candidates, who understand that though this is an entry level position that with a completion of pre-defined training and work objectives, promotions are available beginning in as short a time as 15 months.
ESSENTIAL FUNCTIONS:
Proper handling of end user requests
Keeping customers informed on the status of their requests
Ability to talk-troubleshoot and type at the same time (solid documentation skills)
Showing proper urgency for customer issues
Resolution of level one issues - Following knowledgebase articles and procedures
Identifying recurring issues
Investigation of automated system alerts
Troubleshooting and problem solving skills put to use daily
Team Focus:
Person should desire to remain on the forefront of industry practices and technologies
Takes personal responsibility for meeting commitments
Ability to work quickly and accurately
Motivated, wants to help people, desires to use new and creative ideas
Eager to acquire new knowledge
Responsible for meeting Technical Support Representative Scorecard Goals
Qualifications:
Understanding of the basics of Active Directory, Microsoft Server OS
Comprehension of network basics, such as TCP/IP, Ping, Trace Route
1+ Years of technical support or IT desk side support
Solid troubleshooting skills
Fluent in English, valid Michigan Driver's License
Ability to work in cross-functional teams
Excellent oral and written communication skills
Available for multiple shifts, including afternoons and/or overnights
CompTIA+, Network+, or Security+ a bonus, but not required
What will make you a good fit for the role?
Join our growing global team and accelerate your career with us. Apply today.
Equal opportunity employer
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
