Department: Business Support Center
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
If you require any auxiliary aids, services, or other accommodations to apply for employment, or for an interview, at Michigan Technological University, please notify the Human Resources office at 906-487-2280 or .
Job Description Summary
The Business Support Center performs a wide range of administrative support related tasks that contribute to the overall smooth operations of diverse functions while remaining flexible, proactive, resourceful, and professional. This department positively represents the University by providing outstanding customer service when responding to the needs of campus clients and external contacts.
Essential Duties & Responsibilities (other duties may be assigned)
1. Provide administrative support for daily functions including answering phones and directing non-routine questions; receive and route mail; manage email accounts and request tracking system; compose routine correspondence; draft replies to non-routine inquiries; record minutes for departmental meetings.
2. Provide administrative support in the coordination and development of special projects including websites, social media pages, posters/displays, marketing and training materials.
3. Provide updates to department webpages and electronic display systems.
4. Process payroll information including new employee paperwork, manual time sheets, and creating Electronic Personnel Action Forms (EPAF's) for all new hires, separations, wage increases, etc.
5. Update Maintenance Direct and PM Direct as necessary with new wage rates, creation of open extended work orders, preventative maintenance work orders, new employees, etc.
6. Provide information and run reports from a variety of sources including maintenance management systems and accounting software.
7. Data entry of labor hours and material/inventory into work orders.
8. Process invoices, budget transfers, check requests, purchase requisitions, and reimbursements.
9. Enter student damage fees into Banner.
10. Maintain inventory for department supplies.
11. Post and distribute public bid packages to outside vendors for various University projects.
12. Assign, track, and report on safety training.
13. Other duties as assigned.
14. Apply safety-related knowledge, skills, and practices to everyday work.
15. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
Required Education, Certifications, Licensures (minimum requirements)
* High school diploma, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
Required Experience (minimum requirements)
* Three years experience in clerical or administrative support.
* Three years experience using personal computers and basic software packages such as Microsoft Office Suite and Google Suite.
* Three years experience in a customer service setting.
* Experience using intermediate and advanced features of Microsoft Office Suite for word processing, spreadsheets, and presentations.
* Experience managing PDF files and integrating them into other formats.
* Experience with accounting and payroll procedures and processes.
Desirable Education and/or Experience
* Bachelor's degree, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
* Experience using Publisher, Adobe Creative Suite, Content Management System, and Banner software.
* Experience working in higher education.
Required Knowledge, Skills, and/or Abilities (minimum requirements)
* Excellent interpersonal, customer service and oral/written communication skills.
* Demonstrated ability to work effectively under conditions with frequent interruptions and meet established deadlines.
* Demonstrated ability to handle multiple tasks with attention to detail and a high degree of accuracy.
* Demonstrated ability to independently organize and prioritize work assignments in a complex work environment.
* Demonstrated knowledge of proper grammar, spelling, and punctuation.
* Demonstrated ability to work independently and take the initiative to solve problems.
* Demonstrated ability to use judgment when dealing with confidential information.
* Demonstrated ability to learn new software and computer-based applications.
* Demonstrated ability to effectively adapt to change.
* Demonstrated ability to work as a member of a team and contribute to the overall smooth operation of a service environment.
* Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff.
* Demonstrated commitment to contribute to a safe work environment.
Desirable Knowledge, Skills, and/or Abilities
* Demonstrated understanding of safe operating and maintenance procedures.
* Demonstrated ability to independently organize and prioritize customer service and organizational work assignments.
* Demonstrated team building and networking skills.
* Knowledgeable in Lean processes and continuous improvement efforts.
* Experience using Publisher, Adobe Creative Suite, Content Management System, and Banner Software.
* Experience working with processing, reconciling, and reporting financial transactions.
Work Environment and/or Physical Demands
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Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities.