Currently, Meijer is looking for a General Merchandise Line Leader. Plans, directs and supervises Team Members in the day to day operations of the General Merchandise area. Develops and implements strategies to improve customer service, drives store sales and increases profitability. Ensures customer needs are met, complaints are resolved effectively and efficiently and service is quick and efficient. Ensures that all products and displays are merchandised effectively to maximize sales and profitability. Forecasts staffing needs and develops recruiting strategy to provide optimal staffing in all areas of the General Merchandise Line. Is responsible for the selection, training and development and performance management of the General Merchandise Team Leaders and Softlines Team Leader. Key Deliverables:Supervise the execution of the Merchandising plan to ensure that all products and displays are merchandised effectively to maximize sales and profitabilityResponsible for P&L, achieving sales, labor and margin plans for the departmentImplements Corporate processes to achieve goals including shrink, margin, profit, sales, laborModels exceptional, fast and friendly customer serviceEnsures the GM team is property hired, staffed and thoroughly trained in all aspects of their jobs and have completed all required trainingMentors and coaches the General Merchandise Team Members to ensure customer service and sales goals are exceeded and the General Merchandise area is maintained to Meijer standardsPromotes succession planning by providing career paths, identifying development needs for the General Merchandise teamReviews Customer Survey and customer feedback from the previous day or weekSpends 80% of time on sales floor communicating with customers and team members to ensure exceptional service is being deliveredReviews sales goals, supply costs, stock loss/shrink results and goalsCommunicates the Meijer Friendly Initiative in all team meetings and conversationsInventory preparation of the General Merchandise Sales Floor and BackroomSupervises the General Merchandise Team to:ensure the merchandising and customer service levels are to Meijer standardsensure balance on hand integritystock work assignments built by the Pricing/Inventory teamexecute all transitions in the General Merchandisemerchandise all not on planogram product after the product has come off of a planogrammerchandise all store owned space such as end caps and flex areasPromotes a safe work environment throughout the lineWork until at least 11pm on nights scheduled to closeReliable and consistent attendance requiredOther daily tasks as required
Qualifications:Bachelor’s degree or equivalent experience6 – 10 years of related experience in the fieldDemonstrated ability to communicate to team members in the organization in a way that provides clear and precise directionDemonstrated ability to resolve conflict and by addressing root cause issuesDemonstrated ability to manage multiple tasksDemonstrated ability to analyze financial and statistical information and use that information to make informed decisionsDemonstrated ability to teach suggestive sellingDemonstrated ability to lead an organization that practices working safely at all timesDemonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.Duty trained