Operations Analyst - Field Support (09503)
Job Summary:
Responsible for providing analytical, budget, process, and systems support for work unit. Ability to work independently and identify appropriate course of action to analyze issues, recommend solutions, and administer programs. Manages or coordinates various administrative programs. Performs analysis, research, and studies and prepares various reports. Processes company damage claims.
Key Accountabilities :
- Develops project plans, identifies resources, and ensures tasks are performed to meet deadlines.
- Independently identifies and resolves problems.
- Plans and leads major projects, conducts meetings, and informally leads other employees.
- Performs investigations and highly complex data analysis, utilizing process improvement /quality management tools - statistical, trend, root cause, etc.
- Identifies, troubleshoots, and resolves problems with reporting systems and processes.
- Prepares and presents findings and recommendations to management.
- Reviews budget variances and identifies and corrects errors.
- Coordinates process improvements efforts within field operations and Damage Claims.
- Acts as liaison to other areas for reports, information requests, etc.
- Protects highly confidential information
- Represents DTE Energy in District Court related to small claim cases
- Interacts with multiple internal and external organizations and individuals
Qualifications
- High school diploma or equivalent, required. Bachelors degree, preferred.
- Must successfully achieve DTE Energy Yellow Belt certification within one year of selection.
- Experience using process improvement/quality management tools.
- Advanced proficiency in the following applications: word processing, spreadsheet, presentation, flow chart software, Smartsheets.
- Working knowledge of the various DTE systems.
- Demonstrated experience coordinating work and clearly communicating with all levels of management.
DTE Energy is an equal opportunity employer and considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by law.