Services Specialist 9-P11 - Centralized Intake Unit - Kent County
Services Specialist 9-P11 - Centralized Intake Unit - Kent County
$1,788.00 - $2,648.80 Biweekly
Grand Rapids, MI
Permanent Full Time
Health and Human Services - Counties
SS - Centralized Intake - Kent
UNITED AUTO WORKERS (UAW)
The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our MDHHS Diversity, Equity, and Inclusion Plan. (https://www.michigan.gov/documents/mdhhs/MDHHS_Diversity_Equity_and_Inclusion_Plan_649033_7.pdf)
Position functions as an intake specialist assigned to the Centralized Intake (CI) unit. Employees in this position will answer calls received on the MDHHS Centralized Intake hotline for reports of the abuse, neglect and exploitation of children and vulnerable adults. The employee will document complaint information obtained from callers during phone interviews as well as information obtained from multiple information systems and resources, working under strict timelines and in accordance with law, policy and operational procedures. Complaints regarding the welfare of children will be entered into the Michigan Statewide Automated Child Welfare Information System (MiSACWIS). Complaints regarding the welfare of adults will be entered into the Michigan Adult Integrated Management System (MiAIMS).
Position Description (https://MCSC.state.mi.us/AgencyPDFs/ServicesSpecialistComposite2.pdf) & Job Specification (https://www.michigan.gov/documents/Services_Specialist_29422_7.pdf)
To be considered for this position you must:
apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
attach a cover letter.
attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts. Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.
Required Education and Experience
Possession of a bachelor's or master's degree with a major in one of the following human services areas: social work, sociology, psychology, forensic psychology, interdisciplinary studies in social science, education, community development, law enforcement, behavioral science, gerontology, special education, education of the emotionally disturbed, education of the gifted, family ecology, community services, family studies, family and/or child development, counseling psychology, criminal justice, human services, or in a human services-related counseling major.
Possession of a bachelor's degree in any major with at least 30 semester (45 term) credits in one or a combination of the following human services areas: social work, sociology, psychology, forensic psychology, interdisciplinary studies in social science, education, community development, law enforcement, behavioral science, gerontology, special education, education of the emotionally disturbed, education of the gifted, family ecology, community services, family studies, family and/or child development, counseling psychology, criminal justice, human services, or in a human services-related counseling major.
Services Specialist 9
No specific type or amount is required.
Services Specialist 10
One year of professional experience providing casework services to socially and economically disadvantaged individuals equivalent to a Services Specialist 9.
Services Specialist P11
Two years of professional experience providing casework services to socially and economically disadvantaged individuals equivalent to a Services Specialist, including one year equivalent to a Services Specialist 10.
Additional Requirements and Information
This position is located at the 5303 28th Street Court, SE STE A, Grand Rapids, MI 49546. However, for a limited time, this position may currently work a remote/hybrid schedule. Employees will be provided computers to perform state work. Phones may also be provided for necessary communications. If working remotely, employees will be responsible for providing other components of a remote office at their own expense, including:
A secure work location that allows privacy and prevents distractions.
A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload.
Suitable lighting, furniture, and utilities.
This position is not eligible for the children's protective services/foster care program rate, but is classified as a Services Specialist in CPS (you will be doing CPS Intake). The Centralized Intake Unit has many different shift schedules. You will be asked to rank your shift preferences at the time of interview.
Any candidate hired as a Services Specialist in a protective services, foster care services, or adoption services position must successfully complete an eight week pre-service training program that includes a total of 270 hours of competency-based classroom and field training. The employee will also be required to pass a competency based performance evaluation which shall include a written examination. Additionally, the employee must successfully complete a minimum number of hours of in-service training on an annual basis.
YOUR APPLICATION FOR ANY POSITION DOES NOT GUARANTEE YOU WILL BE CONTACTED BY THE DEPARTMENT/AGENCY FOR FURTHER CONSIDERATION. ONLY THOSE APPLICANTS INTERVIEWED WILL BE NOTIFIED OF THE RESULTS. The department reserves the right to take down the posting when an adequate number of applicants apply.
MDHHS is proud to be a Michigan Veteran's Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer.
State employment benefits include everything from health insurance to retirement income and can be worth 25% to 50% of salary depending on wages and benefits.
This page briefly explains some benefits provided under Civil Service rules or union contracts.
Full-time employees receive between 15 and 35 vacation days per year. Employees also receive 13 sick days per year and 8 hours of leave to participate in certain school functions or community activities. Employees may also qualify for up to 12 weeks of paid or unpaid leave for certain family or medical situations.
State employees receive 12 or 13 scheduled paid holidays each year, including New Year's Eve, New Year's Day, Thanksgiving, Christmas Eve, Christmas Day, Memorial Day, and Veterans Day.
Alternative Work Schedules
Flexible work schedules and telecommuting options are available in many jobs.
Insurance and Other Benefits
Eligible employees can choose from a variety of health insurance plans, including a PPO, HMOs, and a High Deductible Health Plan with HSA (effective January 1, 2021). Other coverage includes vision, dental, life, and long-term disability insurance, as well as tax-deferred Flexible Spending Accounts (FSAs) for health, prescription, dental and vision eligible expenses, dependent care expenses, and Qualified Transportation Fringe Benefits (QTFB). Employees also have the option to purchase additional life, accidental death, and long-term care insurance, auto/home insurance, identify theft protection, and le