Successful candidate must pass a pre-employment background check and drug screen (including THC)
TITLE: Agency Receptionist and Departmental Assistant
SUPERVISOR: Food Programs Director
SUPERVISES: No one
FLSA STATUS: Non-Exempt
STARTING WAGE: $15.00
JOB GOAL: The Agency Receptionist & Department Assistant will be the first point of entry for our clients. As such, a pleasant introduction to MCOP is a must, whether it is on the telephone or in person. The goal of this position is to assure that clients are provided seamless navigation through MCOP and have access to all agency programs and services.
DUTIES:
- Receptionist will handle and process mail, faxes, all phone inquiries, and referrals
- Perform the initial intake process for incoming clients either in person or by phone and to assist in keeping records of those clients
- Screening of new/potential clients, explaining programs available to help meet client’s needs
- Scheduling for food pantry, spirit of giving, and tax program appointments, as needed
- Evaluate client eligibility for tax programs and make appropriate referrals
- Client database entry for food programs and other departments upon request
- Assist with the Lord’s Harvest Pantry and Diaper Bank programs on a regular basis as needed
- Makes copies of necessary records for agency as needed
- Participate in agency fundraising
- Comply with Federal Privacy Act Regulation
- General clerical duties, such as filing, typing, answering phones, etc.
- Other duties as requested by supervisor and/or other Department Directors
QUALIFICATIONS: High school diploma or its equivalent, 2 years of office experience in a business or office setting preferred. Able to type 50 words per minute. Experience in Microsoft Word and Excel strongly preferred.
TERMS OF EMPLOYMENT: Regular full-time (40 hours per week) at MCOP Central Office, 1140 S. Telegraph Rd., Monroe, MI 48161.
EQUAL OPPORTUNITY EMPLOYER
Monroe County Opportunity Program is an equal opportunity employer and prohibits discrimination against any person in recruitment, examination, appointment, training, promotion, retention, discipline, or any other aspect of personnel administration based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital status, national origin, age, disability, or genetic information except where specific traits constitute a valid and necessary job requirement, or “bona fide occupational qualification” (BFOQ). MCOP is dedicated to a workplace free of discrimination and harassment. Applicants or employees with disabilities should contact the Human Resources Director if there is a need to request reasonable accommodations.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment characteristics here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pay: $15.00 per hour
Expected hours: 40.0 per week
Benefits:
- Health insurance
- Life insurance
- Retirement plan
- Vision insurance
Work Location: In person
