Medical Administrative Assistant:
Medical Administrative Assistant support the day-to-day administrative operations of our medical office/healthcare practice.
Job duties
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Greet patients and check them in and out
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Answer phones, emails, and patient questions
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Schedule, reschedule, and confirm appointments
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Maintain and update patient records and demographics
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Verify insurance eligibility and collect copays
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Obtain and process referrals and prior authorizations
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Prepare medical charts and documentation
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Enter patient and billing information into electronic health record (EHR) systems
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Process medical forms, records requests, and correspondence
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Communicate with physicians, nurses, pharmacies, laboratories, and insurance companies
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Handle medical records while maintaining patient confidentiality
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Collect and process payments
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Submit or assist with insurance claims and billing
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Coordinate referrals, testing, and follow-up appointments
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Prepare exam rooms or assist with basic office workflow, depending on the position
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Order office supplies and maintain administrative files
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Follow HIPAA and other healthcare privacy requirements
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Assist providers and clinical staff with administrative tasks
Preferred skills
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Customer service and communication
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Computer and data-entry skills
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Attention to detail
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Organization and multitasking
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Knowledge of medical terminology
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Insurance and billing familiarity
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EHR/EMR experience
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Professional phone etiquette
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HIPAA awareness
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Ability to work with patients in a professional and compassionate manner
