About the role
Compass Drug Screening of West Michigan is hiring a part-time administrative assistant to answer calls, schedule appointments, organize time-sensitive documentation and keep the front end of the office running.
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Detail
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Position
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Administrative Assistant, part-time
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Location
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Remote (work from home), with occasional in-office days in Muskegon Heights
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Hours
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TBD, covering business hours
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Reports to
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Managing Partner |
What you'll do
Phones and client contact
- Answer the scheduling line during business hours and assigned after-hours, weekend, and holiday shifts; return voicemails the same day
- Answer questions about services, pricing, and what to bring to an appointment
- Route employer, court, and probation calls to the right person
Scheduling and mobile appointments
- Book, confirm, and reschedule appointments
- Coordinate mobile and onsite collections: confirm addresses, arrival windows, and on-site contacts, then share the details with the collector
- Flag same-day and after-hours requests for the on-call collector
Results delivery
- Send critical results to authorized employer, court, and probation contacts within 24 hours
- Confirm each delivery and document it in the client record
Administrative support
- Enter client and order information accurately into scheduling and ordering systems
- Send appointment reminders, intake forms, and follow-up emails
- Take payments and send invoices and receipts as directed
- Keep call logs and client records organized and current
Confidentiality
- Handle personal, legal, and testing information with strict privacy.
What you bring
Required
- A clear, professional demeanor with excellent customer service delivery
- Availability for on-call shifts outside business hours, and the ability to respond quickly when work comes in
- Strong follow-through on deadlines
- Comfort learning online scheduling and data entry tools
- A quiet home workspace, reliable internet, and a computer and phone you can work from
- Reliable transportation for in-office training and coverage days
Helpful, not required
- Experience in medical, legal, or staffing offices
- Familiarity with Acuity, Google Workspace, or similar tools
- Bilingual (English and Spanish)
Schedule and how to apply
This is a very part-time role built for someone who wants steady, flexible work from home. Hours cover normal business hours plus on-call shifts at off hours. Volume varies, but response time does not: calls and results are handled the same day.
To apply, send a short note and your resume to [email protected] with "Administrative Assistant" in the subject line.
Compass Drug Screening of West Michigan is an equal opportunity employer. We welcome justice-involved citizens.
