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Job CategoryCustomer Success
Job Details
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Professional Services | Global Acceleration Hub | Customer Success
Position Summary
The Senior Director, Global Acceleration Hub - Revenue Cloud & Spiff Practice Leader is responsible for defining and scaling delivery acceleration, practice strategy, and workforce readiness for the Revenue Cloud and Spiff portfolio. This role operationalizes the Global Acceleration Hub model within the practice - closing the execution gap between product innovation and field delivery by turning proven methodologies, AI-enabled tooling, and reusable assets into predictable, scalable outcomes for customers.
Leading a team of product implementation experts, this role partners closely with Product, Engineering, Sales, Customer Success, Global Delivery, and Architecture teams to elevate delivery standards, channel field insights into product roadmaps, and rapidly scale new service capabilities and proven best practices across the organization.
Ultimately accountable for overall practice health, go-to-market alignment, and practice operating execution, this leader drives customer success, accelerates adoption, and fuels services growth while contributing reusable patterns and delivery intelligence into the broader global organization.
Key Responsibilities
Practice Leadership
Define and execute the strategic vision, priorities, and operating model for the Revenue Cloud and Spiff Professional Services Practice.
Drive overall practice health, growth, scalability, and operational excellence.
Establish annual business objectives, success metrics, and execution plans aligned to company priorities.
Lead organizational planning, workforce strategy, and practice evolution.
Business Growth & Go-to-Market
Partner with Sales leadership to develop go-to-market strategies that accelerate services adoption and customer success.
Support strategic opportunities through executive engagement, solution strategy, deal support and customer advisory.
Drive services bookings, pipeline growth, and revenue attainment while identifying new business opportunities.
Collaborate across Product, Sales, Marketing, Customer Success, and Global Delivery to ensure a cohesive customer experience.
Customer & Executive Engagement
Serve as an executive sponsor for strategic enterprise customers and key transformation initiatives.
Build trusted advisor relationships with executive customer stakeholders, delivery, and system integrators.
Lead executive governance discussions, risk management, escalation resolution, and business outcome planning.
Represent the practice in executive briefings, customer events, and industry engagements.
Delivery Excellence
Establish delivery best practices, governance frameworks, quality standards, and operational processes across the practice.
Partner with delivery organizations to improve customer outcomes, consultant effectiveness, and project success.
Ensure alignment between consulting methodologies, product capabilities, and customer transformation objectives.
Drive continuous improvement initiatives using customer feedback, delivery insights, and operational metrics.
Partner with the Global Delivery Center (GDC) to offload repeatable work and scale delivery capacity across onshore, offshore, and blended models.
Product & Innovation
Partner with Product Management and Engineering to influence roadmap priorities through Voice of Services feedback.
Identify emerging market trends and customer needs that shape future product direction and consulting offerings.
Champion AI-driven capabilities and innovation across consulting methodologies and customer engagements.
Ensure innovations developed by Global Delivery Transformation, Agentic Innovation teams, and GDCs are rapidly adopted within the Revenue Cloud and Spiff practice.
Drive adoption of new products, accelerators, and repeatable solution frameworks.
Champion early-adopter programs and customer pilots that accelerate product maturity and customer value realization.
Talent & Organizational Leadership
Lead, coach, and develop a high-performing leadership team across consulting, architecture, enablement, and practice operations.
Foster a culture of collaboration, accountability, innovation, inclusion, and continuous learning.
Build scalable enablement programs that increase consultant readiness, certifications, technical expertise, and leadership... For full info follow application link.
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