Grand Rapids, MI
Full time
JR105409
Cost Center
901 ORS Admin
Scheduled Weekly Hours
40
Work Shift
First Shift (United States of America)
Shift & Status
What Will You Do?As the Director of Operations at Pine Rest, you'll be part of tight-knit team that believes in the healing power of your expertise and compassion. This role promotes the success of Pine Rest by the continued development and coordination of assigned programs. The Outpatient Recovery Services Director of Operations is driven to make an impact in the lives of those we serve and are motivated by the healing they witness first-hand each day. They are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.
Principal Duties and Responsibilities:
Communicates and actuates mission to all ORS program/locations and throughout the organization.
Leads division-wide customer service initiatives. Initiatives have the ability to affect the entire organization.
With the Corporate Director, creates and develops strategic and operational plans for the division that will have wide-reaching impact on the community as well as the organization.
Serves on organizational leadership teams and committees, participating in the formulation of organization-wide strategic plans and policies.
Develops, coordinates and implements new clinics, programs and service initiatives with Corporate Director, regional directors and managers.
Works with other operations directors to develop cross divisional programs and ensure smooth cross divisional operations.
Develops division wide budget and provides oversight to regional directors and manager for input and implementation.
Utilizes Pine Rest support structures to achieve goals and strategies for the division that may have an impact on the entire organization, collaborating with other organizational directors in making changes for better missional delivery.
Utilizes organizational structures for better efficiency and to further develop core competencies of the ORS programs and clinics.
Creates and develops short- and long-range goals and objectives, with ORS leadership team, and plans divisional activities to meet these goals. Documents the plans, projects, progress, results and related issues of these activities.
Practices stewardship when developing and adhering to organizational budgets.
With leadership team, develops protocols for divisional staff members' training from coordination of human resource training to computer systems training. May coordinate the training of new staff or existing staff on certain applications or procedures.
Holds regional directors, team leaders and managers accountable for the actualization of strategies, plans, and budgets.
Participates in the planning and implementation of new programs, processes and systems.
Oversees support functions within the ORS Administration through the leadership of the regional and team leaders.
Monitors divisional budget and goals, and provides corrective actions as needed.
Clearly communicates expectations, requirements, results, and issues to Regional Directors and managers and provides clarification of key policies.
Develops improved processes/procedures and monitors them for implementation and performance.
Mentors staff to encourage their development.
Gives and solicits feedback from staff to ensure a high quality of service and favorable staff relations.
Maintains knowledge of current trends and developments in field by reading appropriate books, journals and other literature and attending related conferences, seminars and the like.
What Does This Role Require?
Education/Experience:
Bachelor's Degree or equivalent knowledge, skills, experience and abilities are required in a related field. A Master's degree in Business Administration or related area is preferred.
Three to five years of progressively more responsible work experience in management.
Benefits:
Medical, dental, vision & life insurance plans
403(b) retirement match contribution by Pine Rest
Generous PTO for full and part time employees
Tuition assistance & loan forgiveness
Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
Partnership with Davenport University provides generous discount on tuition for employees and family members.
Notice:
Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.
Successful completion of a drug screen prior to employment is also part of our background process.
Evidence-Based Hiring
At Pine Rest, we believe in nurturing our employees as holistic beings, understanding their unique strengths and potential to contribute to our team. Our commitment to evidence-based hiring practices ensures an equitable process and that we find the right fit for both our candidates and our organization.
Why Assessments Matter
As part of our comprehensive hiring process, we invite candidates to complete a series of assessments designed to provide valuable insights into their work preferences, personality traits, and cognitive abilities. These assessments are not just a crucial step in our screening process but also an opportunity for candidates to gain a deeper understanding of themselves.
Our Assessments
Personality Traits: 120 questions, approximately 20 minutes
Career Interests: 90 questions, approximately 15 minutes
Thinking Skills: 39 questions, approximately 20 minutes
These assessments help us create a holistic profile of our candidates, allowing us to match their unique qualities with the right roles within our organization. This approach not only benefits us but also empowers candidates with self-knowledge that can be pivotal in their career journeys.
The Benefit to You
We value the time and effort you invest in completing these assessments. In return, you will receive:
Personalized JOFI Job Fit Summary: Gain insights into how your strengths align with potential roles at Pine Rest.
Exclusive Access to CareerNavigation.org: Use this resource to plan and navigate your career development now and in the future.
Our assessments are designed to be user-friendly and can be completed on a computer, tablet, or mobile phone at your convenience. If access to technology is an issue, we invite you to visit our Human Resources department to complete the assessments.
Committed to Your Success
At Pine Rest, we are committed to creating a supportive and fulfilling work environment. Our evidence-based hiring practices reflect our dedication to finding and nurturing the best talent. Join us and discover how we can grow together !
Apply Today
Experience a hiring process that cares about you as a whole person ! Apply today and take the first step towards a rewarding career with Pine Rest.
