Cognizant is seeking a Transition Manager for a full-time remote opportunity. Applicants must be authorized to work in the US. Cognizant will not offer visa sponsorship now or anytime in the future.
The Transition Manager leads activities across North America ensuring smooth migration of infrastructure services workplace services field support operations and hosting functions from incumbent teams into steady-state operations.
Applicants must have valid US work authorization.
Cognizant will not offer visa sponsorship now or anytime in the future.
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Responsibilities
Coordinate with US and Canada business stakeholders.
Manage transition activities for offices, plants, warehouses and corporate locations.
Lead executive stakeholder communications.
Support compliance audit and regulatory requirements.
Govern onsite and remote support readiness.
Drive infrastructure operational acceptance across all towers.
Common Responsibilities Across All Four Roles
Transition Governance
Own regional transition plans and execution.
Maintain RAID logs and mitigation actions.
Conduct weekly governance reviews.
Ensure milestone achievement and contractual compliance.
Knowledge Transfer Management
Plan and execute KT activities.
Validate process documentation.
Conduct service readiness reviews.
Ensure successful knowledge retention.
Operational Readiness
Lead Day-1 planning.
Manage Hypercare support.
Drive stabilization activities.
Monitor early-life support performance.
Stakeholder Management
Build relationships with business leaders and tower leads.
Conduct customer-facing transition reviews.
Escalate risks and dependencies proactively.
Required Qualifications
Bachelors Degree in IT Engineering or related discipline and 15 years of related experience in the areas below:
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Service Desk
Digital Workplace
Field Support
Hosting Services
Cloud Platforms
Network Services
Cybersecurity Services
Data Center Operations
Success Metrics
Transition Milestone Achievement
Day-1 Readiness
Hypercare Success
Knowledge Transfer Completion
Risk Mitigation Effectiveness
Customer Satisfaction
Resource Onboarding Success
Service Acceptance Sign-off
SLA Achievement During Stabilization
Certifications Required
ITIL Foundation certification.
PMP / PRINCE2 preferred.
The salary range for this role is between $115,000 and $135,000 depending on skills and qualifications of the candidate. Applications will be accepted till 10/05/2026.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
