Job Details

Job Details

Production Support Analyst WCM

Job Code Number

410607515

Job Description

V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have We have headquartered in Bloomfield Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!

Please visit us at www.V2soft.com to know more.The work

Triage, diagnose and resolve production incidents across clinical and provider-facing applications, against defined response and resolution targets.
Work a high-volume inbound support queue — classifying, resolving or routing each request.
Investigate prior authorization exceptions, tracing them from the inbound transaction through to the application record.
Determine whether a fault sits in in-house code or in a vendor product, and escalate with the evidence to support it.
Produce root cause analysis and knowledge base articles on closure.

Essential

SQL — Oracle and SQL Server, at a level that supports independent investigation.
Java and web services — reading application code, interpreting application server logs, and testing SOAP and REST endpoints with SOAP UI or Postman.
EDI X12 278 — prior authorization request and response, including the ability to read raw segment content. 834, 837 and 835 exposure is useful.
ITSM tooling — Ivanti Neurons, Cherwell, ServiceNow or equivalent, working to severity-based targets.
8:00am-6pm ET, with participation in an on-call rote
5–8 years in application support, including 3+ in healthcare payer systems
V2Soft office, Michigan — on-site

Strongly preferred

Cognizant CareAdvance — hands-on support or configuration experience with the care and utilization management platform, and with CareAdvance Provider for provider-facing prior authorization. This is the single strongest differentiator for these roles.

Also relevant

Other commercial care or utilization management platforms — Cognizant TriZetto Facets or QNXT, HealthEdge GuidingCare, ZeOmega Jiva, Altruista, or an equivalent in-house UM/CM system.
Clearinghouse integration; FHIR; CMS interoperability awareness.

V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.

Organization Profile

Employer Name:

V2soft Inc.

Address:

300 Enterprise Court

Address Line 2:

Suite 100

City:

Bloomfield Hills

State/Province/Region:

Zip/Postal Code:

48302

Description:

Update

Job Summary

Organization

V2soft Inc.

Location

Bloomfield Hills, MI 48302

Job Code Number

410607515

Positions Available

Expiration Date

10/25/2026

O*NET Code

15-1232.00

O*NET Occupation

Job Tools

Email to me
Provide Feedback
Print

More Jobs

System Analyst 6 (REDCap Application Sup
ADAS Evaluation Engineer
Product Engineer General
Senior Salesforce Developer
Quality/ Reliability Eng Powertrain

+ Feedback about this page?

Job Code Number

Job Title

Body

Resumes
Documents

Do not attach resume

You do not have any resumes

You do not have any documents