Job Summary
At Catholic Charities of Ingham, Eaton and Clinton Counties, every team member plays an essential role in advancing our mission to serve vunerable individuals and famililes with compassion and dignity. As a Bilingual Medical Receptionist in our dynamic Family Health Center, you will play a vital role in creating a welcoming and efficient front office experience for our patients. Responsibilities include managing incoming phone calls, checking patients in and out for appointments, coordinating and scheduling visits across multiple provider calendars, and ensuring accurate documentation - all under the supervision and guidance of the Office Manager and Medical Director.
Key Responsibilities
- Update demographics, patient forms, insurance, and other aspects of registration in Electronic Medical Record
- Perform check-in and check-out for patients efficiently; including collecting payments
- Provide all necessary forms to patients upon check ini
- Perform scanning of records into EMR on a daily basis
- Maintain appointment schedules for providers
- Complete primary provider request form for insurance updating
- Maintain competency in the process for immigration physical completion
- Assist with sliding fee discount application when necessary to eligible patients
- Screen patient phone calls for medical assistants and providers
- Manager requests from both paper and electronic in-baskets
- Verify patient insurance information
- Troubleshoot insurance problems with patients
- Proficiency in CHAMPS portal
- Perform patient callbacks/follow-up as directed by providers
- Occasionally interpret for providers and support staff as needed for patient care
- Miscellaneous tasks assigned by Office Manager and/or Medical Director
- Other duties as assigned
