Aon is looking for a Healthcare Insurance Account Manager (Virtual)
Position Summary
The Healthcare Insurance Account Manager is responsible for the day-to-day management and administration of medical malpractice and healthcare liability insurance programs for healthcare organizations, physician groups, hospitals, healthcare systems, and individual providers. This role serves as the primary client contact for ongoing service needs, policy administration, provider roster management, regulatory compliance, and Patient Compensation Fund (PCF) enrollment activities.
The Account Manager partners closely with clients, brokers, underwriters, program administrators, and insurance carriers to ensure the accurate placement and maintenance of coverage while delivering exceptional client service and strategic program support.
Key Responsibilities:
Client Relationship Management
Serve as the primary point of contact for assigned healthcare clients.
Build and maintain strong relationships with healthcare administrators, risk managers, physician leaders, and executive stakeholders.
Respond to client inquiries regarding coverage, endorsements, enrollment requirements, and policy interpretation.
Conduct regular client meetings and participate in renewal strategy discussions.
Policy Administration
Manage the issuance, renewal, and maintenance of medical professional liability insurance policies.
Review applications, policy documents, endorsements, and binders for accuracy.
Coordinate policy issuance and delivery with underwriting and operations teams.
Assist clients with coverage changes and policy modifications throughout the policy term.
Provider Roster Management
Maintain accurate records of enrolled healthcare providers and entities.
Process provider additions, terminations, demographic updates, and coverage changes.
Validate licensure information and eligibility requirements.
Coordinate provider roster reporting and renewal submissions.
Patient Compensation Fund (PCF) Administration
Manage enrollment and renewal activities for applicable state Patient Compensation Funds.
Ensure compliance with state filing requirements and deadlines.
Calculate and reconcile surcharge payments.
Coordinate enrollment submissions with regulatory agencies and clients.
Monitor legislative and regulatory developments impacting PCF participation.
Certificates and Evidence of Coverage
Issue certificates of insurance (COIs), evidence of coverage documents, and related materials.
Monitor client requests and ensure timely delivery.
Maintain certificate compliance and documentation records.
Financial Administration
Assist with premium billing inquiries and payment tracking.
Coordinate surcharge and regulatory fee payments associated with applicable state funds.
Compliance and Regulatory Oversight
Maintain working knowledge of healthcare liability regulations and state-specific professional liability requirements.
Ensure all enrollments, filings, and documentation comply with applicable laws and regulations.
Monitor provider licensure and credentialing requirements impacting coverage eligibility.
Support internal audit and compliance review activities.
Qualifications:
Required
Must have an active Property & Casualty Producer license.
3+ years of insurance account management/producer experience.
Keen understanding of insurance terminology, policy structures, and underwriting processes.
Proficiency in Microsoft Office Suite, particularly Excel, Outlook, Word, and Teams.
Excellent organizational, communication, and client service skills.
Preferred
Experience with healthcare providers, hospitals, health systems, physician groups, or captive insurance programs.
Knowledge of Patient Compensation Fund administration and state malpractice compliance requirements.
Experience working with agency management systems and policy administration platforms.
Core Competencies
Client Service Excellence
Relationship Management
Problem Solving and Analytical Thinking
Attention to Detail
Regulatory Compliance
Project and Time Management
Collaboration and Teamwork
Written and Verbal Communication
Process Improvement Mindset
Success Measures
A successful Healthcare Insurance Account Manager will:
Maintain high levels of client satisfaction and retention.
Ensure timely and accurate policy administration.
Meet all state PCF enrollment deadlines and compliance requirements.
Manage provider roster changes with a high degree of accuracy.
Develop trusted relationships with clients and internal partners.
Contribute to operational efficiency and continuous process improvement initiatives.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and... For full info follow application link.
Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.
