Position Overview
The Senior Clinical Consultant, MI - I (SCC, MI - I) has mastered technical/Clinical skills andpossesses advanced product knowledge required to mentor Clinical Consultants in clinical productoptimization and the onsite and remote education of Physicians, IT/Clinical SystemsAdministrators, Technologists, Sonographers, and other Key Operators in the use of Fujifilm's
Medical Informatics.
The Senior Clinical Consultant, MI - I shall be responsible for providing clinical consulting for theproject, report configuration (CV), workflow analysis, end-to-end testing, remote or onsite trainingas well as go-live support to Synapse PACS/MI projects. The SCC, MI - I ensures customersatisfaction by properly managing customer expectations and driving improved product awarenessand understanding.
The SCC, MI - I is the second level of local escalation for technical assessment, troubleshooting,and workflow optimization, and further escalation where needed to ensure that product integrity andperformance levels meet customer expectations. Additionally, the SCC, MI - I supports sales andfield service efforts in high level strategic accounts by providing clinical consultation fordeveloping and executing customized customer solutions, special projects, and equipment
demonstrations. The Senior Clinical Consultant, MI - I is responsible for leading MI SynapseProjects. Assist with TAC Support as well as mentoring Clinical Consultant, MI I and II.
Company Overview
At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.
But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.
Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.
Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: https://www.fujifilm.com/us/en/about/region/careers
Job Description
Duties and responsibilities:
Serve as Project lead consultant on behalf of customers and company personnel.
Makes appropriate contacts within HCUS and at the customer site to coordinate each training event.
Provides feedback to Customers, Sales, Field Service, Marketing, Engineering, and Product line management on equipment issues and customer concerns via written and verbal communication.
Assesses the customer's level of comprehension to facilitate effective on-site training and optimal product operation, utilizing validated applications, protocols, and processes.
Provides on-going support to resolve application related and image quality concerns on both a product and system level.
Works closely with Interpreting physicians, clinicians, and other professional staff to ensure the proper and efficient operation of Fujifilm products.
Creates, Provides and maintains documentation to support customer training.
Provides additional training and consultation at a charge, contributing to Professional Services revenue goals.
Works with HCUS team to gain customer acceptance of the FUJIFILM Medical Systems solution.
Participates in teaching and training customers remotely or via a travel schedule consistent with the position's requirements and the needs of HCUS customers.
Provide clinical expertise, workflow analysis, report configuration (CV), end to end testing, for upgrades, and new implementations.
Identify process changes to improve efficiency and customer satisfaction.
Ensure compliance with all applicable requirements of the company's quality management system.
Maintains effective communications and working relationships with all departments within HCUS (Service, Engineering, Integration, Marketing, Sales, Customer Service, etc.).
Participates with Sales and Marketing staff to develop new products, services, and sales/marketing strategies. Reports any internal/external information and activities that may impact on customer satisfaction and/or HCUS's future business activities.
Adheres to the Company's quality and regulatory compliance requirements and ensures that all job duties inherent in the position description are performed according to establishedpolicies and procedures.
Maintains a safe work environment.
Take corrective action, where appropriate.
Participates on various internal and external committees.
Identifies performance improvement and strategic planning teams.
Provide clinical experience, workflow analysis, report configuration (CV), end to endtesting, for upgrades, and new implementations.
Participates in professional organizations.
Supports Senior and Lead Clinical Consultants with project duties within job skillset.
Provides telephone and remote clinical support for customers, sales, and field service via our ON-Call Technical Assistance Center (TAC).
Participate in Clinical Validations Testing for each software release of the product to further enhance the overall accuracy of the release.
All other functions and responsibilities that may be assigned by management.
Mentors Clinical Consultant MI-I and II
Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
Comply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned job duties.
Qualifications:
Professional Experience:
5-10 years of progressive experience in medical technology, Computer science, PACS Administration or healthcare industry, experience in Cardiology or Radiology discipline preferred.
Required 2 years' experience with FUJIFILM Medical System products (SYNAPSE, PACS,RIS, CV, Digital Radiography, Ultrasound and Digital mammography).
(CV)Registered in one or more of the following: (Preferred)
Registered Diagnostic Cardiac Sonographer RDCS experience in:
Transthoracic Echo
Transesophageal Echo
Stress Echo
Dobutamine Stress Echo
Pediatric Echo
Fetal Echo
ECG
(CV)Registered Vascular Technologist RVT experience in:
Non-invasive
(CV)Registered Nuclear Medicine Technologist experience in:
MPI
MUGA
PET
(CV) Registered Nurse Cardiac experience in:
Cath, Peripheral Angiography, Electrophysiology Lab experience
ECG
(Rad)ARRT Registered Radiology Technologist experienced in digital imaging. (Preferred)
Professional presence
Proven ability to prioritize and manage multiple functions.
Proven experience in related field.
Healthcare or software application or IT industry background a plus.
Medical imaging background.
Excellence in written and verbal communication skills.
Demonstrated ability to collaborate comfortably with end-users and clinical supervisors.
Demonstrated end-user computer skills.
Competence with Microsoft Office tools (Word, Excel, and PowerPoint).
Excellent interpersonal skills.
Strong technical support experience with excellent troubleshooting skills.
Ability to address and/or translate workflow requirements to product features.
Proven Ability to work in a fast-paced environment.
Education/Certification Requirements:
- Associate's degree in compute
