Description We are looking for an ERP Support Analyst to join a manufacturing organization in Rochester Hills, Michigan in a contract-to-permanent capacity. This position plays a central role in supporting a core ERP environment, improving business workflows, and helping teams resolve application issues that affect day-to-day operations. The ideal candidate brings a blend of technical system knowledge, analytical problem-solving, and the ability to work effectively with users, leadership, and external service providers.
Responsibilities:
Manage day-to-day administration of the IBM i environment, including user access, resource oversight, and monitoring of system activity and messages.
Serve as the lead functional expert and internal owner for the organization's primary ERP platform, guiding system use and ongoing support efforts.
Investigate application incidents, document findings, and coordinate resolution of system-related problems across core business tools.
Evaluate current operational processes, identify opportunities for workflow automation, and help shape practical improvement recommendations.
Partner with department leaders to address recurring system challenges and reduce disruptions to productivity.
Produce clear process documentation through interviews, workflow reviews, diagrams, and analysis of business procedures.
Support software rollouts, enhancement testing, and validation activities to help ensure reliable application performance after updates.
Prepare or contribute to user training materials and assist end users in adopting applications effectively.
Help coordinate project activities and support structured change management efforts tied to application and system updates. Requirements - Bachelor's degree or other advanced education is preferred.
Hands-on experience with IBM i administration, related utilities, and CL programming is required.
Familiarity with DB2 databases and ERP application support in a manufacturing setting is strongly preferred.
Exposure to DC1/XT or a similar ERP platform is beneficial, though not mandatory.
Ability to review and interpret legacy code is helpful.
Strong English communication skills, including written, verbal, and reading proficiency, are required.
Understanding of accounting processes, warehouse operations, or managed distribution environments is a plus. Technology Doesn't Change the World, People Do.®
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