BUSINESS PROCESS ANALYST I/II/III/SR
Position Number: S-3972
Position Summary:
The Business Process Analyst supports the university by assisting with the documentation, analysis, and improvement of business processes. This role involves collaborating with stakeholders to gather information, identify inefficiencies, and recommend solutions to enhance operations. They will work with stakeholders across the university to define processes and specify solutions which enable units to become more efficient and may conduct process audits to ensure the effectiveness of new processes. The level of the position (I, II, III, or Senior) reflects the scope of work, years of experience required, and level of autonomy
Required Qualifications:
Business Process Analyst I:
High school diploma or GED.
One year of experience in business/systems analysis.
Demonstrated understanding of analytical techniques.
Demonstrated understanding of modeling notations and flowcharting.
Basic understanding of process improvement methodologies (e.g., Lean, Six Sigma).
Proficient in Microsoft Office Suite and basic data analysis tools.
Demonstrated ability to identify specific business opportunities.
Strong written and verbal communication skills including technical writing skills.
Strong active listening, critical thinking, and analytical skills.
Demonstrated resourcefulness and an ability to devise creative solutions to problems.
Ability to negotiate effectively and assist with facilitating meetings.
Ability to meet expectations as a reliable member of a team.
Ability to escalate issues appropriately.
Business Process Analyst II:
Possess all of the required qualifications of a Business Process Analyst I, plus:
Bachelor's degree or a combination of education and experience that equates to four years.
Four additional years of experience in business/systems analysis.
Demonstrated experience analyzing data to draw business-relevant conclusions and in data visualization techniques and tools.
Demonstrated experience facilitating meetings and requirements gathering sessions.
Demonstrated experience testing and mapping various business processes and protocols.
Demonstrated knowledge in generating process documentation.
Strong organizational and project management skills.
Demonstrated ability to write clear and well-structured business requirements/documents.
Advanced skills in Microsoft Office Suite and data visualization tools (e.g., Tableau, Power BI).
Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements, and operational decisions.
Ability to present information for decision making purposes with little to no direction.
Ability to negotiate effectively and facilitate meetings.
Strong time management skills and increased acumen for planning.
Business Process Analyst III:
Possess all of the required qualifications of a Business Process Analyst II, plus:
Five additional years of experience in business/systems analysis.
Proficiency in using business process modeling and analysis tools such as BPMN, UML, Visio, or other related programs.
Ability to quickly learn the objectives, structures, operations, and policies of a new business area.
Demonstrated expertise in leading large-scale initiatives with measurable outcomes.
Strong problem resolution, negotiation, and influencing skills.
Strong analytical skills with the ability to collect, study, and interpret complex data.
Adaptability and a willingness to learn new skills.
Proven ability to lead cross-functional teams and influence senior stakeholders.
Business Process Analyst Sr:
Possess all of the required qualifications of a Business Process Analyst III, plus:
Five additional years of experience in business/systems analysis.
Demonstrated ability to break-down complex business scenarios or problems into process and data models.
Proven ability to ask tough questions and negotiate professionally and creatively to ensure the success of the organization and projects.
Proven ability to easily balance the organization's strategic vision with the daily operations of projects.
Comfortability with presenting at the senior executive level.
Proven ability to successfully mentor others.
Employee Group: Professional & Administrative -Salary
Staff Pay Level:
Pay Range: $52,000 - $92,000 per year (based on level)
Division: President
Department: University Transformation Office
Position Status: Provisional
Position End Date: 09/30/2031
Employment Status: Full-Time
FTE: 1.0
Position Type: 12 month
Weekly Work Schedule: Mon-Fri, 8:00 a.m. - 5:00 p.m. / weekends and evenings as needed
Location: Mount Pleasant, MI*
Posting Ends:
Open Until Filled: Yes
Message to Applicants:
Central Michigan University is dedicated to fostering an environment that is reflective of the communities we serve. We are especially interested in highly qualified candidates who will advance and promote CMU's mission, vision, and leadership standards.
You must submit an on-line application in order to be considered as an applicant for this position.
Cover letters may be addressed to the Hiring Committee.
Applicants are strongly encouraged to submit letters of recommendation. If you wish to include recommendation letter(s) that are not required, please utilize the Recommendation Letters upload field.
If there is another applicable document you wish to include that is not required, please utilize the Other Document (1) upload field.
If there is an applicable certification document you wish to include that is not required, please utilize the 'Certification' upload field.
*This is a hybrid position with both remote and on-campus responsibilities. The position is expected to work on the Mount Pleasant campus a minimum of three days per week.
To apply, visit https://www.jobs.cmich.edu/postings/45400
CMU is an Equal Opportunity Employer and institution. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex-based stereotypes, sexual orientation, transgender status, veteran status, or weight.
If you wish to see “Know Your Rights ” posters, please https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.
CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter.
Inquiries about the application of Title IX can be made to CMU's Title IX Coordinator, the US Department of Education's Assistant Secretary, or both.
CMU's Title IX Coordinator can be reached at:
Phone: 989-774-3253
Office: 103 E. Preston St.
Bovee University Center, suite 306
Mount Pleasant, MI 48858
Email: [email protected]
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