Role Summary This position involves providing technical support and operational maintenance within a network monitoring environment. The role is entry-to-mid level, focusing on supporting over 20 monitoring platforms, configuring servers and laboratory environments, and performing physical infrastructure tasks. The position offers opportunities for growth through hands-on experience and collaboration with senior engineers. Responsibilities * Provide Day 2 support across multiple network monitoring platforms, including Cisco Catalyst Center, while learning established operational procedures. * Configure and stand up servers and laboratory environments, including ISO deployment, network configuration, OS installation, and software deployment. * Perform physical infrastructure activities such as server installation, cabling, wiring, and IP address configuration. * Support system administration functions, including user provisioning and device onboarding within monitoring and management platforms. * Collaborate with senior engineers to follow documented procedures and gradually assume greater responsibilities in operational activities and issue resolution. * Create and maintain detailed technical documentation using tools such as OneNote, Outlook, Google Docs, and Google Workspace. * Develop work plans and deployment documentation to facilitate communication with manufacturing and remote sites. * Complete deployment request forms and assist with implementation planning and coordination efforts. * Support troubleshooting, operational requests, and ongoing platform maintenance as responsibilities evolve. * Conduct independent technical research, document findings, and implement solutions to support system stability and performance. Qualifications * CCNA certification required. * Working knowledge of networking fundamentals including cabling, switching, routing, NetFlow, QoS, IPv6, DNS, IP addressing, and routing configuration. * Hands-on experience with Cisco Catalyst Center and network or systems monitoring platforms. * Experience supporting Linux and Windows operating systems. * Strong documentation skills, capable of creating clear technical procedures and knowledge transfer materials. * Ability to work independently, perform technical research, and troubleshoot issues effectively. * Strong organizational skills with the ability to manage changing priorities and meet deadlines. * Comfortable performing physical infrastructure tasks alongside software and systems configuration activities. Publishing Pay Range: $45.00 - $55.00 hourly This is a hybrid role and can be performed from an approved location. About GDH: At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs. Who We Are: GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service. GDH Benefits GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH's website under the tab for candidates. GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department. Please visit our notice of collection for California applicants.
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