Minimum Qualifications (Knowledge, Skills, and Abilities)
- Bachelor's degree in business, management, education, assessment, health administration, or related field; master's degree preferred.
- Minimum of 7 years of progressively responsible experience in program management, exam administration, certification, credentialing, assessment operations, or related field.
- Minimum of 4 years of experience leading staff, project teams, cross-functional initiatives, or major program operations preferred.
- Demonstrated ability to lead complex, high-stakes administrative programs with multiple timelines, contributors, risks, and stakeholder groups.
- Strong leadership, communication, facilitation, decision-making, and organizational skills.
- Ability to think quickly and make appropriate decisions with limited time.
- Ability to translate strategic priorities into executable plans, governance structures, and measurable deliverables.
- Experience with risk management, change management, stakeholder management, process improvement, and operational readiness practices.
- Strong analytical and problem-solving abilities, including the ability to monitor KPIs, identify trends, evaluate risks, and recommend solutions.
- Ability to manage sensitive information and uphold data governance, privacy, security, and compliance standards.
- Proficiency with Microsoft Office and collaboration tools; experience with exam administration platforms, scheduling systems, candidate portals, or related systems preferred.
- Experience collaborating with technology partners on system updates, troubleshooting, release management, integrations, UAT, and incident response preferred.
- Ability to build effective working relationships with staff, volunteers, board of directors, executive leaders, vendors, and other stakeholders.
- Ability to travel a minimum of 9 weeks per year supporting the Certifying Exam administration.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is typically low to moderate.
*This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
