Maximus is seeking a Program Manager to lead a Medicaid Provider Services call center program. In this high-visibility leadership role, you will oversee customer support operations regarding provider enrollment, credentialing, and client engagement initiatives that help ensure healthcare providers can effectively serve the Medicaid population.
You will lead program performance, partner closely with clients and key stakeholders, and guide cross-functional teams to deliver exceptional service and operational excellence. This is an exciting opportunity to implement the program, influence strategy, drive continuous improvement, and play a key role in the growth and success of an important healthcare program.
This position is primarily remote and requires availability during standard business hours (Monday through Friday, 8:00 AM to 5:00 PM ET), with occasional evening and weekend support based on business needs. Travel to client location is required during program implementation, with quarterly travel expected thereafter. Eligible business travel expenses are reimbursed.
If you're a collaborative leader who thrives in a fast-paced environment and is passionate about delivering impactful solutions, we'd love to hear from you.
Position is contingent upon contract award
Why Maximus?
?? Work/Life Balance Support - Flexibility tailored to your needs!
?? Competitive Compensation -Bonuses based on performance included!
??? Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
?? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
??? Unlimited Time Off Package - Enjoy UTO, Holidays, and
extended sick leave, along with Short and Long Term Disability coverage.
?? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
?? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
?? Tuition Reimbursement - Invest in your ongoing education and development.
?? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
?? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
?? Professional Development Opportunities-Participate in training programs, workshops, and conferences.
??Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Essential Duties and Responsibilities:
Manage delivery of a defined program, ensuring achievement of schedule, cost, quality, compliance, and client satisfaction objectives.
Oversee day-to-day program execution, including planning, resource coordination, workload management, and monitoring progress against performance targets.
Manage program budgets, forecasting, cost controls, resource utilization, and operational metrics to support effective program performance.
Coordinate staffing, inventory and supply chain activities, and operational processes to ensure service delivery and program requirements are met.
Apply and enforce established policies, procedures, and standards to ensure compliance with contractual, regulatory, and organizational requirements.
Identify, manage, and mitigate program risks, issues, and dependencies while maintaining accurate documentation and reporting.
Lead and develop a small to mid-sized team by assigning work, monitoring performance, providing coaching, and supporting employee development.
Build and maintain effective client, vendor, and stakeholder relationships, communicating program status, operational concerns, technology updates, and recommended solutions to support successful outcomes.
Minimum Requirements
'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
'- Minimum 5 - 7 years of relevant professional experience
Minimum 2 years of Management experience leading a team
Experience with financial forecasting and profit & loss (P&L) management
Prior Call Center experience
Preferred Requirements
Prior experience in Medicaid provider enrollment and credentialing, government contracting, call center and back-office operations
Prior Call Center CRM and telephony system implementation and maintenance experience
Prior Client Management experience
Prior Project implementation experience
Active PMP Certification
Home Office Requirements
Maximus provides company-issued computer equipment
Reliable high-speed internet service
Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
Minimum 5 Mpbs upload speeds
Private and secure workspace
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Minimum Salary
$92,000
Maximum Salary
$100,000
