Position Overview
Our client is seeking a Dispatcher to oversee transportation move management from assignment through final delivery. In this role, you will ensure freight moves efficiently, customers remain informed, and carriers receive exceptional support throughout the shipment lifecycle.
This is an excellent opportunity for someone looking to build a long-term career in logistics and transportation. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and can effectively balance customer service, operational efficiency, and profitability.
Growth Opportunity: This position offers a clear career path into leadership within transportation and logistics operations.
Key ResponsibilitiesTransportation Operations
Manage shipments from assignment through final delivery
Monitor load boards and ensure freight is covered in a timely manner
Source and secure carrier capacity within established rate guidelines
Maintain accurate shipment status updates within the Transportation Management System (TMS)
Track pickup and delivery performance to ensure service expectations are met
Identify delays, service risks, and transportation disruptions before they impact customers
Resolve transportation exceptions and operational challenges
Escalate unresolved issues while documenting action plans and next steps
Monitor shipment activity and proactively communicate updates to internal teams and customers
Carrier & Customer Service
Serve as the primary point of contact for carriers and transportation providers
Build and maintain strong carrier relationships to support capacity needs
Provide proactive shipment updates, ETAs, and exception notifications
Partner closely with account management and operations teams to ensure exceptional service
Troubleshoot service issues and coordinate resolutions efficiently
Balance carrier needs, customer expectations, and profitability goals
Deliver a high level of customer service in a fast-paced, deadline-driven environment
Financial & Administrative Responsibilities
Monitor profitability of assigned shipments
Document carrier rejections, coverage gaps, and capacity challenges
Maintain accurate transportation records and shipment documentation
Support operational reporting and data integrity initiatives
Assist with transportation performance tracking and continuous improvement efforts
Qualifications
Previous experience in dispatching, transportation, logistics, brokerage, customer service, or supply chain operations preferred
Strong organizational and multitasking skills
Excellent verbal and written communication abilities
Ability to work effectively under pressure and manage competing priorities
Strong problem-solving and decision-making skills
Proficiency with Microsoft Office, particularly Excel
Experience with Transportation Management Systems (TMS) is a plus
Ability to develop and maintain professional relationships with carriers and customers
Work Environment & Schedule
Standard schedule: Monday-Friday, 8:00 AM - 5:00 PM
Rotating shift: 10:00 AM - 7:00 PM
One weekend per month on a rotating basis
Schedule published in advance
Job Type & Location
This is a Permanent position based out of Plymouth, MI.
Pay and Benefits
The pay range for this position is $50000.00 - $55000.00/yr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
full benefits, med, vision, and dental,
Workplace Type
This is a fully onsite position in Plymouth,MI.
Application Deadline
This position is anticipated to close on Sep 17, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
