Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.
Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.
Job Description:
This role has a weekly hybrid work schedule with some days on site at our Client's locations in Michigan (Ann Arbor area and Detroit Metro area) and some days remote.
The opportunity:
In the position of On-site Dedicated Client Liaison, you will be responsible for supporting the intake, coordination, and resolution of inquiries, issues, and service requests related to the Client's employee benefits package. This includes absence, applicable PFMLs, short- and long-term disability, accommodation services, and other services provided by Sun Life to the Client. This role requires a deep understanding of employee benefits and the ability to translate that expertise into practical, effective workplace solutions that support both the Client and their employees.
You will be accountable for driving Client issues to accurate and timely resolution, while ensuring clear and consistent communication with the appropriate individuals and teams at Sun Life and the Client. You will partner closely with stakeholders such as the Client human resources/benefits teams, payroll, employee relations, managers, and other personnel to answer questions, provide guidance, and support training or education related to Sun Life services. You may also engage directly with Client employees, offering guidance on their Sun Life-related benefits and helping them understand the resources and support available to them.
On-site attendance at Client facilities is a required responsibility of this position. You must be available to attend meetings and be on site with the client 2 days a week. You must additionally be able to travel to other Client sites or Sun Life offices as business needs dictate. Business travel is an essential function of your role. In addition to being on site 2 days a week, you should expect to spend approximately 10% of your annual work time traveling for business purposes, though actual travel requirements may vary.
What you will do:
Proactively build and define your role in collaboration with the Client, service team, and people leader, identifying key responsibilities and translating them into measurable actions while remaining adaptable as responsibilities evolve and shift over time.
Build and maintain a deep understanding of the Client's in-force Sun Life benefits and apply that knowledge to support effective benefit administration, align with the Client's processes, and deliver solutions that meet the needs of the Client and its employees.
Manage and resolve all inquiries, issues, and concerns to the satisfaction of the person/group inquiring.
Coordinate with relevant stakeholders to ensure accurate processing of employee benefits.
Assist with benefit claims submission and monitor claim progression, providing status updates as needed.
Partner with Client stakeholders to support employees through the return-to-work process, helping promote timely transitions and seamless workforce continuity.
Support employees through the Evidence of Insurability (EOI) process by clearly explaining requirements, required actions, and available resources to help promote timely processing and a positive employee experience.
Participate in various Client meetings to answer questions regarding Sun Life's benefits.
Proactively share insight and guidance on benefit administration, disability coverage, paid leave administration, and other plan management topics with the Client's HR/benefits representatives and, when applicable, Client employees.
Understand and, when needed, operate within the Client's administration systems to gather employee status information.
Create and deliver Client-facing training and/or presentations, including developing visual content and structuring information for clarity and impact.
Analyze and leverage available reports, conduct thorough audits, and effectively communicate relevant information to the Client in a clear, concise, and easily digestible format.
Perform root cause analysis and... For full info follow application link.
Sun Life Financial is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. Sun Life Financial is committed to building a diverse and inclusive company culture.
Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter – for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.
