Location: Midland, Michigan 48640
Job Type: Part-Time
Compensation: Starting at $20.00 per hour, plus quarterly and annual incentives
About Dow Credit Union
In 1937, the country was still in the throes of a severe economic depression that underscored the need for a workable financial plan to enable Dow employees to save for emergencies and obtain convenient, low-cost credit. Two Dow employees heard about the credit union movement, and the rest is history.
Today, Dow Credit Union serves more than 81,000 members and has over $2.3 billion in assets. The organization's goal has always been to serve members to the best of its abilities and provide them with the best value for their money. Every day, Dow Credit Union continually strives to improve its level of service by keeping its focus on its members.
To accomplish this, Dow Credit Union hires and retains loyal, team-oriented employees who genuinely care about members and conduct themselves with integrity and professionalism. The organization offers competitive pay, excellent benefits, and a positive work culture while fostering an environment of mutual respect, diversity, equity, and inclusion.
This part-time position offers generous benefits, including quarterly and annual incentives, a 401(k) plan, paid holidays, and paid time off (PTO).
Position Summary
Dow Credit Union is seeking a part-time Member Care Center / Call Center Representative to provide outstanding customer service to members through telephone, chat, and other communication channels.
As a voice of Dow Credit Union, the Member Care Center / Call Center Representative helps ensure warmth, professionalism, and a willingness to assist are reflected in every member interaction. This position provides account support, performs basic banking transactions, troubleshoots member concerns, educates members about products and services, and identifies opportunities to meet additional financial needs.
Essential Duties and Responsibilities
Member Service & Support
- Answer telephone calls, chats, and other member inquiries.
- Greet members in a courteous and professional manner and work to build positive relationships throughout each interaction.
- Answer member questions and resolve concerns with patience and professionalism.
- Troubleshoot problems and provide solutions involving member accounts.
- Handle as many member requests as possible directly and forward calls to the appropriate individual or department when necessary.
- Maintain excellent customer service, including during interactions that may require additional patience.
Banking & Account Services
Assist members with basic banking transactions and account services, including:
- Processing withdrawal requests.
- Looking up account information.
- Checking deposits.
- Posting loan payments.
- Completing general ledger transactions.
- Processing account transfers.
- Preparing wire transfers.
- Issuing official checks.
- Performing maintenance on member accounts.
Products, Services & Relationship Development
- Educate members about Dow Credit Union products and services.
- Quote current savings rates.
- Quote consumer loan rates and terms.
- Use product knowledge and a consultative approach to identify member needs.
- Cross-sell appropriate financial products and services.
- Help members identify solutions that support their financial needs and goals.
Security & Compliance
- Follow all applicable security practices when handling member accounts and financial information.
- Handle confidential member information responsibly and professionally.
- Follow credit union procedures when processing financial transactions and account requests.
Required Qualifications
Education
- High school diploma or equivalent required.
Experience
- Two or more years of customer service experience required.
Knowledge, Skills, and Abilities
- Good computer and software aptitude.
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Ability to work successfully with other team members.
- Tactful and respectful interpersonal skills.
- Ability to handle confidential information responsibly.
- Ability to effectively prioritize multiple tasks.
- Positive and professional attitude.
- Self-motivated and able to work independently.
- Genuine interest in helping people.
Work Schedule
Dow Credit Union's Member Care Center operates during the following hours:
- Monday–Friday: 7:00 AM–6:00 PM
- Saturday: 9:00 AM–1:00 PM
Part-time shifts will be scheduled within these operating hours.
Why Join Dow Credit Union?
This position provides an opportunity to begin or continue a career in the financial and banking services industry while working as part of a supportive team.
Employees can benefit from:
- Competitive starting compensation.
- Quarterly and annual incentive opportunities.
- A 401(k) retirement plan.
- Paid holidays.
- Paid time off (PTO).
- A supportive and respectful team environment.
- The opportunity to help members with their everyday financial needs.
- Experience and professional development within the financial services industry.
If you enjoy helping people and providing excellent customer service, Dow Credit Union encourages you to apply.
