Employment Type:
Full time
Shift:
Day Shift
Description:
Patient Visit Specialist
Deliver Outstanding Service to Every Patient!
Trinity Health IHA Medical Group is looking for a customer-focused Patient Visit Specialist to join our team. In this role, you will provide a high level of support and customer service for all patients and guests of the practice or program. Assure that patients who are unfamiliar with the program are personally guided to their destination and provided a "warm hand-off" to the staff. Works directly with the providers to assure proper coordination of care for each patient.
What You'll Do:
Acts as a point of contact for providers and staff with any patient scheduling questions or concerns.
Supports the patient visit through personalized attention to contact, referrals, check-in, check-out, and/or follow-up.
Obtains insurance verification and secures authorization required for services provided.
Schedule, confirm, and reschedule office appointments.
Collect payments and support accurate billing processes.
Schedules research patient per research protocol.
Maintain patient records and support day-to-day office operations.
General Requirements:
EDUCATION: High School Diploma or GED. Coursework in insurance/billing, medical practice education or seminars are all preferred.
CREDENTIALS/LICENSURE: None
MINIMUM EXPERIENCE: 2 years of experience in a medical or physician office or comparable healthcare environment.
Why Join Trinity Health IHA Medical Group?
Day-one benefits for eligible team members with no waiting period.
Opportunities for career growth and professional development.
Supportive, team-oriented workplace culture.
Meaningful work helping patients access the care they need.
A mission-driven organization serving communities across Southeast Michigan.
At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran
