Our client is seeking a dedicated and empathetic professional to join their team. As a Consumer Engagement & Service Delivery specialist, you will be an integral part of the Customer Support Department, supporting various consumer interactions. The ideal candidate will demonstrate excellent communication skills, adaptability, and a customer-first mindset, aligning successfully with the organization's commitment to quality service and inclusivity.
Job Title: Consumer Engagement & Service Delivery
Location: Fremont, MI
Shift - 2nd shift -10:00 am - 2:00 pm
Pay rate - $16.50/hr on W2
What's the Job?
Handle primarily phone-based consumer interactions with flexibility to support ratings/reviews and other channels
Resolve standard consumer inquiries, complaints, and feedback with professionalism and empathy
Execute eCommerce transactions and support promotional initiatives
Provide product guidance using approved resources
What's Needed?
High school diploma or GED required
Active listening and empathy skills
Clear, professional written and verbal communication skills
Basic computer and system proficiency
Ability to work in a fast-paced, multi-channel environment
What's in it for me?
Opportunity to work in a dynamic, supportive environment
Participation in ongoing training and development programs
Engagement in a collaborative team setting
Contribution to a company committed to quality and consumer satisfaction
Potential for career growth within a reputable organization
Upon completion of waiting period, consultants are eligible for:
Medical and Prescription Drug Plans
Dental Plan
Vision Plan
Health Savings Account
Health Flexible Spending Account
Dependent Care Flexible Spending Account
Supplemental Life Insurance
Short Term and Long Term Disability Insurance
Business Travel Insurance
401(k), Plus Match
Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.
Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
