Treasury Customer Service Representative 6-E8 (7 positions)
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Treasury Customer Service Representative 6-E8 (7 positions)
Salary
$21.91 - $32.20 Hourly
Location
Dimondale, MI
Job Type
Permanent Full Time
Remote Employment
Remote Optional
Job Number
2701-26-13-57
Department
Treasury
Bargaining Unit
UNITED AUTO WORKERS (UAW)
Description
Benefits
Questions
Job Description
This position serves as the primary customer contact in a service center environment of the Collection Services Bureau (CSB) utilizing knowledge base and case management tools to assist customers. This employee interacts with taxpayers/debtors and their authorized representatives via telephone technologies and written correspondence, including handling inquiries from customers and/or contracted private collection partners. In accordance with established contact center standards, this position aids in the resolution of delinquent tax and state agency debts and the overall collection process. This position utilizes collection systems to answer customer inquiries regarding departmental policies, procedures, and some points of law and to update and retrieve account information regarding delinquent tax and state agency debt accounts. Further, this employee processes work queues generated by collection systems.
Position Description (https://MCSC.state.mi.us/AgencyPDFs/TCSR%20PD%208.25.2026.pdf)
Treasury Careers (michigan.gov)- Learn more about why Treasury is a Great Place to Work!
Required Education and Experience
Education
Educational level typically acquired through completion of high school.
Experience
Treasury Customer Service Representative 6
One year of experience responding to customer inquiries and resolving problems.
Treasury Customer Service Representative 7
Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6.
Treasury Customer Service Representative E8
Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7.
Additional Requirements and Information
Please attach a cover letter and detailed resume to your application. (Failure to do so may result in your application being screened out.)
Work must be performed in the state of Michigan . To perform the duties and responsibilities of this position, all work must be performed in Michigan. If you currently reside outside of the State of Michigan, you must commute to Michigan to perform the responsibilities and duties of this position at your official work location.
Remote Work . To perform the duties and responsibilities of this position, all work must be performed in Michigan. If you are a State of Michigan resident, t his position is eligible for remote work up to five days per week. Please note that occasional onsite work will be required. Additionally, the selected candidate must have a secure, safe and appropriate designated workspace that allows privacy and prevents distractions while performing the duties of this position, as well as secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Remote Work approval is at the discretion of the appointing authority and is subject to change and can be ended at any time for any reason. Please note that remote work is not available if you reside outside of the State of Michigan.
E-Verify. The Michigan Department of Treasury participates in E-Verify (https://www.e-verify.gov/employees/employee-rights-and-responsibilities) and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.
Interviews. Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.
Fingerprinting. This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.
View the job specification at:
https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/T/TreasuryCustomerServiceRepresentative.pdf
The Michigan Department of Treasury is proud to be recognized at the Gold Level as a Veteran-Friendly Employer.
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy.
State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
More details on benefits for our new hires are below:
Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.
Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.
Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.
Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand 13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.
Paid Parental Leave:Eligible employees can take 12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.
Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.
Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses
