Description
Position Summary:
The Affiliate Brand Services Specialist enhances the member experience by supporting strategic affiliate partnerships that prioritize exceptional service. This role collaborates with affiliate partners to ensure all interactions reflect MSUFCU's mission of outstanding service, financial education, and tailored solutions.
Working closely with the Affiliate Brand Services Manager, the Affiliate Brand Services Specialist provides operational support, ensures consistent communication, and gathers feedback to identify service improvement opportunities. This position plays a key role in maintaining alignment between affiliate activities and the credit union's values and member-focused goals.
Work Arrangement: This position is available to work hybrid at Northern Michigan University in Marquette, MI.
Schedule: Monday-Friday 8:30am-5:00pm
An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.
Compensation & Benefits:
Salary Range: $55,000+ dependent on experience
100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays
401(k) with a company match
Tuition Reimbursement
Up to 12 Weeks of Paid Parental Leave
Learn more about our benefits here
Essential Duties & Responsibilities:
Affiliate Brand Services Specialist I:
Build and maintain strong affiliate relationships to enhance the member experience.
Provide training, resources, and support to ensure consistent, high-quality service across affiliate touchpoints.
Act as a liaison between internal teams and affiliate partners, facilitating communication and continuous improvement.
Gather and analyze member feedback and performance metrics (e.g., NPS) to recommend service enhancements.
Support affiliate initiatives, promotions, and events to drive member engagement.
Ensure compliance with regulations and internal standards while promoting transparency and integrity.
Deliver proactive member support through outbound communication and informed service delivery.
Understand the Credit Union's policies and procedures to ensure compliance and accountability for managing operational risks. Adhere to established internal controls and procedures to safeguard assets, prevent fraud, and maintain the integrity of credit union operations.
Perform other duties as assigned.
Job Requirements:
Affiliate Brand Services Specialist I
Bachelor's degree in business, communications, or related field preferred; or equivalent combination of education and relevant experience.
Demonstrated experience in customer experience, affiliate management, or partner relations, preferably in financial services.
Demonstrated experience supporting partnerships or affiliate programs with a focus on delivering service excellence and operational efficiency.
Proven experience collaborating across internal teams and external partners.
Experience gathering, analyzing and reporting feedback to drive service or process improvements.
Proficiency with office productivity tools and/or CRM or partner management systems is preferred.
Competencies:
Core Competencies that must be demonstrated by all Credit Union employees include Communicate, Navigate Change & Evolve, Solve Problems & Make Decisions, Plan, Prioritize, and Achieve, and Collaborate. Review the corresponding behaviors here.
Leadership Competencies must be demonstrated, be committed to, and be developed by all Credit Union leaders. Review the corresponding behaviors here.
Functional Competencies:
Functional Competency
Behavioral Description
Adaptability
Adapts quickly to change and considers new approaches.
Time Management
Manages time and resources to ensure that work is completed efficiently.
Initiative
Takes proactive and prompt action to accomplish work goals. Takes action to achieve results beyond requirements.
Detail
Orientation
Ensures information is complete and accurate. Adheres to processes as outlined. Follows up to ensure quality and completion of work.
Initiative
Takes proactive and prompt action to accomplish work goals. Takes action to achieve results beyond requirements.
Self-Awareness
Self-reflects on behavior and how emotions affect others. Situationally modifies behavior to improve outcomes and build relationships. Knows, leverages, and displays strengths and vulnerabilities.
Teamwork
Works well with internal and cross-functional teams to achieve individual, team, department, and/or organizational goals. Values diverse perspectives and working with others to achieve the best outcome possible.
Data Analysis
Analyzes and draws insights from relevant data. Uses storytelling to effectively communicate insights and actionable, data-informed recommendations.
Analytical Thinking
Breaks down complex information into smaller parts.
Resourcefulness
Creatively copes with difficult situations or unusual problems. Solves problems and achieves results in the face of obstacles and constraints.
Detail Orientation
Ensures information is complete and accurate. Adheres to processes as outlined. Follows up to ensure quality and completion of work.
Physical Demands & Work Environment:
May be required to remain in a stationary position for an extended period.
Ability to operate standard office technology, equipment, and tools, which may include many hours of computer and phone usage.
Occasionally needs to move about inside of an office area.
Frequently needs to move about inside... For full info follow application link.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
