Suburban CJDR of Ann Arbor, Ann Arbor, MI 48103
Full time
R115506
Dealership:L0400 Suburban Chrysler Dodge Jeep Ram of Ann Arbor
Suburban Chrysler Dodge Jeep Ram of Ann Arbor
Hiring Immediately | Experienced Automotive Warranty Administrator
Pay: Starting rate of $52,000 annual salary
Schedule: Monday thru Friday with flexible hours, no weekends
Reports to: Service Manager
Onsite in Ann Arbor Michigan
Why Join Our Team?
Join an established Ann Arbor dealership representing Chrysler, Dodge, Jeep, and Ram
Work with a team focused on creating helpful, professional customer experiences
Build your career in a full-service dealership with Sales, Service, and Parts opportunities
Be part of a workplace that values customer feedback and continuous improvement
Grow with the resources and career opportunities of the Lithia & Driveway family
What You'll Do
Greet customers and respond to phone, email, and in-person parts inquiries
Identify parts needs, check availability, and process customer and service department orders
Coordinate with Service Technicians and Advisors to provide parts for vehicle repairs
Order parts from suppliers and confirm pricing, quantities, and availability
Receive, inspect, stock, and organize incoming parts and inventory
Create accurate invoices, process payments, and maintain parts records
Process parts returns, core returns, and warranty-related transactions
Maintain an organized parts counter, stockroom, and inventory area
What You'll Bring
2+ years of CDJR warranty administration experience
Working knowledge of Stellantis warranty policies, claim requirements, and repair order processing
Experience with warranty labor codes, failure codes, claim submissions, and adjustments
Strong accuracy reviewing repair orders and supporting documentation
Experience resolving rejected, returned, and unpaid warranty claims
Familiarity with technician flagging, parts returns, and warranty claim tracking
Strong organization and follow-through in a fast-paced service department
Total Rewards
We offer a comprehensive benefits package designed to support you and your family, including:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.
About Us
At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.
High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Reasonable accommodations may be made to enable individuals to perform the essential functions.
At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both.
Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!
