The Tax Administration Services Bureau within the Michigan Department of Treasury is seeking a dynamic leader to manage the operations of its Individual Income Tax Customer Contact Section. Primary responsibilities of the Contact Center Section include:
- Ensuring the release of consistent, accurate tax information to the public from telephone inquiries, correspondence and web inquiries.
- Working closely with other divisions within Treasury.
- Identifying and coordinating training needs for 50+ dedicated staff.
- Direct oversight and leadership for multiple supervisors and analysts.
- Forecasting and establishing multiple production goals for contact center staff.
Our culture is driven by excellent customer service, continuous improvement, metrics, and employee growth. The Customer Contact Section is ready to grow and advance with a manager who has exceptional leadership skills, motivational and strategic planning abilities, high ethical standards, and who brings a positive attitude and approach to our team. If you possess these characteristics and enjoy working in a fast-paced, team-oriented environment that still offers a great work/life balance, we encourage you to apply!
