Job Details

Required Education & Experience  
• Associate Degree in Applied Science, Information Technology, Computer Science, Educational Technology, or related field, or equivalent combination of education and experience.  
• Minimum two years of experience supporting enterprise applications, user accounts, or technology services.  
• Experience providing end-user support and training in a professional environment.  

Preferred  Certifications  
• Microsoft 365 Fundamentals (MS-900) or equivalent knowledge obtained through experience.  
• Microsoft Azure Fundamentals (AZ-900)  
• Google Workspace Administrator  

Professional Development & Certifications  
Michigan Virtual values continuous learning and professional growth. Certifications relevant to the employee's role are encouraged and may be  required as part of professional development expectations, organizational initiatives, or evolving business needs. Employees may be expected to obtain approved certifications within a timeframe established by Michigan Virtual.  

Required Knowledge, Skills & Abilities  
• Working knowledge of Microsoft 365, Google Workspace, SharePoint, and other enterprise technology platforms utilized by Michigan Virtual.  
• Knowledge of user account administration, licensing management, and access provisioning processes.  
• Ability to troubleshoot and resolve enterprise application issues.  
• Experience creating and  maintaining user documentation, process documentation, and training materials.  
• Ability to conduct technology onboarding and end-user training.  
•  Strong customer service and relationship-building skills.  
• Effective verbal, written, and presentation skills.  
• Ability to manage multiple priorities while  maintaining attention to detail.  
• Ability to  identify opportunities to improve processes and user experience.  
• Understanding of  data privacy, security awareness, and responsible technology use.  
• Ability to collaborate effectively with vendors, internal stakeholders, and the Managed Service Provider.  
• Experience  utilizing service management, workflow management, project management, or collaboration platforms.  
• Working knowledge of artificial intelligence (AI) tools and applications relevant to the role, with the ability to use AI appropriately to support productivity, create new value, strengthen human connections, and improve work processes.  
 

• The work environment is that of a typical office and/or classroom setting.
  This role involves working at a computer, participating in virtual and in-person meetings, and communicating with students, colleagues,  and external parties. 
• The noise level in the work environment is usually low to moderate.
• Employees may need to remain in a stationary position for extended periods and use standard office equipment.
• Must be a Michigan resident.