The Company
Positioned in Michigan's beautiful Upper Peninsula, Brimley MI, locally-owned and operated Hiawatha Telephone Company is currently seeking the ideal candidate to join its successful team as a Splicing/Service Technician.
Hiawatha Telephone Company, a division of Hiawatha Communications Inc., has been in operation for over 100 years and still growing. What started as a telephone and electric utility service now provides advanced telecommunication services, including 7000+ Jamadots high-speed internet subscribers. Hiawatha Communications connects rural communities across Michigan's Upper Peninsula through their robust fiber-optic network.
We are a “people first” organization, our Service Team's mission is putting our customers at the center of everything we do. We hire exceptional individuals that are committed to taking everyday interactions to the next level and delivering great experiences that leave lasting impressions.
Job Duties Overview
Job duties are varied and include several tasks related to installing, repairing, and maintaining residential and business telecommunication systems and internet operations. Interaction with co-workers and/or subscribers shall be performed with the highest level of service, respect, and customer care. SSTs work with subcontractors to coordinate response tasks to complete fiber construction projects, connect, troubleshoot, and test customer's wireless internet connection at the subscriber's premise while providing the best recommendations on where to place modems and other peripherals associated with an in-home or business internet connection and/or telephone connection. In addition, SSTs work closely with inter-department core teams to process orders, complete projects, and also fulfills tasks independently.
Required Skills
*The Company is willing to train a person who has the ability, aptitude, and desire to learn. *
- Telco/Plant Operations
- Optical Broadband Access Equipment
- Utility Construction
- Cable Locating
- IP Technologies
- Electrical Technology/DC Power Systems
- Utility Locating
- Fiber Optic Network Systems
- LAN/Ethernet Wiring
- Fiber and Copper Splicing
Education
High School Diploma or Equivalent
Benefits & Pay
Full-time, hourly position with competitive compensation and benefits package.
Benefit inclusions: Family Healthcare • Vision • Dental • 401k & Retirement Package • Holiday • Vacation • Sick
