About the Role
Location: Saginaw, Michigan (Hybrid)
As the Training Manager on the Associate Experience team at Morley, you'll lead the strategy, design, delivery and ongoing improvement of learning programs that support our reacquired vehicle management (RVM) operations.
You'll manage a team of trainers and work closely with operations, quality and Associate Experience partners at Morley, as well as clients, to make sure training drives real results - strong performance, great customer experience, high quality and better business outcomes.
Why Apply?
You'll get the chance to lead a high-impact training team, shape how associates ramp up and grow, and influence performance across RVM in a role that blends strategy, people leadership and measurable results - while working a hybrid schedule (partly on site, partly at home).
What RVM Work Looks Like
Morley's RVM associates manage vehicle buybacks end to end for automotive clients.
They facilitate repurchase, disposition and disclosure steps; collect and audit documentation; and ensure compliance with state-specific requirements and other legal guidelines.
Using a proprietary case management system, they work within defined timelines and coordinate with customers, dealers, lenders, state agencies and other stakeholders.
The work is detail-heavy and requires familiarity with guidelines across all 50 states.
RVM trainers use structured courses and coaching to help new hires get up to speed and consistently meet quality, compliance and timeline expectations.
What You'll Do
Lead and develop the RVM training team through coaching, performance management, workload planning and professional development
Own RVM new hire onboarding by designing, delivering and continuously improving new associate training
Set training standards, methodologies and governance to keep learning consistent, scalable and effective across all lines of business
Partner with operations, quality and clients to identify skill gaps, performance opportunities and training needs
Use metrics (quality, productivity, operational results and client measures) to evaluate training effectiveness and recommend data-driven improvements
Serve as the main point of contact for training initiatives to ensure alignment with business goals and client expectations
Build and maintain learning content, including curriculum, facilitator guides, job aids, assessments and learning materials
Create ways to measure readiness and retention, including knowledge checks and post-training performance outcomes
Lead training projects that support operational performance, associate experience and client satisfaction
Adapt training quickly as processes change, business needs shift or client requirements evolve
Strengthen trainer capability through observation, coaching, calibration and ongoing development
Collaborate with Associate Experience, operations, quality and clients to build long-term learning strategies that support business growth and operational excellence
Report results to leaders, including training effectiveness, performance trends and recommendations
Support new business implementations, transitions and major operational changes with training strategy, readiness planning and execution
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Hybrid Schedule
This is a hybrid role, where you will work partly from home and partly on site at our Saginaw, Michigan, campus. While on site, you'll work in a friendly, casual environment at our corporate office in Saginaw Township, close to shopping and restaurants. You'll also have access to our free on-site workout facility and enjoy perks such as tickets to local events.
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).
Skills for Success
Required Skills
Demonstrated ability to present and facilitate training for groups, both in person and remotely
Solid analytical, project management, organization and prioritization skills (you can manage multiple deadlines at once)
Strong consultative, communication and stakeholder management skills, with the ability to influence leaders and partners across all levels and functions of the organization
Strong computer skills with experience creating and delivering training materials, presentations and learning resources
A process-focused, continuous improvement mindset
Ability to analyze data and turn it into clear, actionable performance improvement plans
Demonstrated success coaching and developing trainers or other learning professionals
A positive, self-starting approach with strong attention to detail and follow-through
Eligibility Requirements
Must have the ability to pass a pre-employment background check and drug screen
Bachelor's degree in a related field
5+ years of leadership experience in a business center or related environment, closely aligned with training and quality
Proven experience designing, implementing and evaluating training programs that drive measurable business results
Experience in:
Using operational, quality and performance metrics to identify skill gaps and improve training
Applying adult learning principles, instructional design and learning delivery methods
Leading training that supports organizational change, process improvement and new business implementations
Building, launching and scaling training programs, curriculum and learning processes from concept through sustained operational execution
Able to work on site at our office in Saginaw, Michigan, as needed
Able to work 8 a.m. - 5 p.m. Eastern time Monday to Friday (no nights or weekends!)
Nice to Have
Master's degree (MBA, Organizational Development, HR, Education or related field)
Experience in reacquired vehicle management (RVM), business process outsourcing (BPO), contact center operations or a similar environment
Experience leading training functions in a contact center, BPO or client-services setting
Professional certifications in learning and development, training, coaching, quality, project management or related areas
Remote Work Requirements
Secluded and distraction-free work environment
Required internet setup:
High-speed internet delivered through a wired provider (cable or fiber)
Computer must be physically connected to your modem / router using an Ethernet cable
Wireless, 5G and satellite connections are not supported
Why Join Our Morley Family
At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.
Health & Wellness Benefits
Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
Benefits to Make Your Life Easier
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating
