.Adecco Creative & Marketing is partnering with a global gaming and technology company to hire Customer Service Agents supporting its growing online lottery and gaming business .
This role supports customers through phone, chat, and email , helping with account questions, payments, technical issues, games, and general troubleshooting. The ideal candidate is customer-focused, comfortable navigating multiple systems, and able to quickly resolve issues in a fast-paced environment.
Position Details
Location: Lansing, MI - Hybrid
Schedule: Full-time
Pay: $ 19.00/hour
Work Model: 3 days onsite / 2 days remote
Potential Conversion: Opportunity to convert to a direct employee after approximately 4 months; conversion is not guaranteed
Training: Approximately 3-4 weeks before taking live calls
Shifts Available
7:00 AM - 3:30 PM ET
12:00 PM - 8:30 PM ET
3:00 PM - 11:30 PM ET
Due to current staffing needs, shift assignments may be flexible initially. Once the team reaches full staffing, employees will move to their preferred shift.
What You'll Do
Provide customer support through phone, chat, and email
Troubleshoot account, payment, technical, and game-related issues
Answer customer questions and clearly explain solutions
Navigate multiple systems to research and resolve customer concerns
Document customer interactions accurately
Deliver a positive customer experience from start to finish
What We're Looking For
Customer service, call center, or related experience
Strong verbal and written communication skills
Excellent problem-solving and troubleshooting abilities
Comfortable working with multiple computer systems and applications
Ability to work in a fast-paced, customer-focused environment
Reliable and comfortable working onsite 3 days per week
Pay Details: $19.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
