Specialist Customer Service
Job Locations
US-MI-Grand Rapids | US-FL-Jacksonville | US-TX-Dallas
Primary Posting Location : City
Grand Rapids
Primary Posting Location : State/Province
MI
Primary Posting Location : Postal Code
49501
Primary Posting Location : Country
US
Requisition ID
2026-440680
Position Type
Full Time
Category
Professional: (IT, Finance, Legal, HR, Talent Acquisition, Administrative, Customer Service)
Minimum
USD $16.06/Hr.
Maximum
USD $20.05/Hr.
Summary
Specialist Customer Service
At our Company, we grow People, Brands, and Businesses! We are seeking a dedicated Customer Service Specialist (CSS) is responsible for providing service to our customers and clients through the placement and monitoring of orders. This person works closely with Business Development Assistants, Business Development Managers, and other support related areas.
Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!
What we offer:
Full-Time Benefits (Medical, Dental, Vision, Life)
401(k) with company match
Training and Career Development
Generous Paid Time-Off
Responsibilities:
Enters and processes accurate and timely orders by utilizing EDI and order requirements.
Ensures accurate entry through knowledge of client's items/policies for proper delivery to the customer.
Reconcile orders to ensure the accuracy of information. Indicates discrepancy by tagging with promotion/pricing/etc. a dispute in the system.
Supports administrative activities by maintaining communication flow and serving as a liaison to Business Development Managers, and other support staff.
Assist in meeting Company and Client /Customer objectives by understanding sales volume, profitability and incremental growth opportunities for each brand.
Ensure customer and client satisfaction by proactively seeking input, recommending solutions, and solving problems through independent thinking.
Qualifications:
High School Diploma or GED required
1-3 years of experience in Customer Service
Good written communication and verbal communication skills
Excellent customer service orientation
Well-organized, detail-oriented, and able to handle a fast-paced work environment
Job Will Remain Open Until Filled
Responsibilities
The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Job Duty
Order Entry
Enters and processes accurate and timely orders by utilizing EDI and order requirements.
Ensures accurate entry through knowledge of client's items/policies for proper delivery to the customer.
Ensures accurate pricing and promotion information by communicating with Business Development Assistant.
Reconciliation
Reconcile orders to ensure accuracy of information.
Indicates discrepancy by tagging with promotion/pricing/etc. dispute in system.
Provide Ad-hoc reporting as necessary.
Administrative
Supports administrative activities by maintaining communication flow and serving as a liaison to Business Development Managers, and other support staff.
Ensures accurate and timely communication with clients and customers through on-going correspondence.
Provides backup to departmental co-workers.
Client and Customer Interaction
Assist in meeting Company and Client /Customer objectives by understanding sales volume, profitability and incremental growth opportunities for each brand.
Ensure customer and client satisfaction by proactively seeking input, recommending solutions, and solving problems through independent thinking.
Supervisory Responsibilities
Direct Reports
- This position does not have supervisory responsibilities for direct reports
Indirect Reports
- This position does not have guidance or mentoring responsibilities for indirect reports
Travel and/or Driving Requirements
- Travel and Driving are not essential duties or functions of this job
Minimum Qualifications
The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job
Education Level: (Required): High School Diploma or GED or equivalent experience
Field of Study/Area of Experience: Customer Service
- 1-3 years of experience in Customer Service
Skills, Knowledge and Abilities
Good written communication and verbal communication skills
Excellent customer service orientation
Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
Well-organized,... For full info follow application link.
Advantage Sales & Marketing LLC dba Advantage Solutions ("Advantage Solutions") is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, Advantage Solutions shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Should you believe you need an accommodation in connection with the application process, please contact Advantage Solutions Workplace Accommodation’s Dept. at 949-214-2525 or [email protected].
