Now Hiring: Senior Customer Care Representative
Location: Auburn Hills, MI
Pay: Up to $50/hr
We are seeking a customer-focused Senior Customer Care Representative for a temporary assignment supporting escalated customer concerns and executive-level referrals. In this role, you will investigate complex customer issues, collaborate with dealerships and internal teams, and drive resolutions that enhance customer satisfaction and protect brand reputation.
Key Responsibilities
Manage and resolve executive-level customer escalations from leadership and corporate channels.
Investigate customer concerns using internal systems, records, and processes.
Coordinate with dealerships, field teams, and corporate departments to develop effective solutions.
Maintain ownership of cases from initial review through final resolution using closed-loop case management.
Communicate updates and resolutions to customers and stakeholders in a professional, empathetic manner.
Escalate issues when necessary to ensure timely and accurate outcomes.
Build strong relationships with internal partners and dealer network contacts.
Qualifications
Bachelor's degree required.
5+ years of professional work experience.
Strong customer service, conflict resolution, and case management experience.
Excellent written, verbal, and interpersonal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Experience troubleshooting complex issues and providing clear guidance.
Proficiency with Microsoft Office, Google Workspace, and web-based applications.
Ability to quickly learn CRM, case management, and proprietary systems.
Automotive industry knowledge or ability to understand technical vehicle-related concerns preferred.
Preferred Experience
2+ years of customer service experience in a contact center, dealership, hospitality, luxury retail, or similar environment.
Experience using CRM platforms and cloud-based customer support tools.
Prior work with premium automotive brands is a plus.
Schedule
Temporary position
Flexible schedule availability required
Employee Benefits
Medical, dental, vision, and pet insurance
401(k) Retirement Savings Plan
Employee Assistance Program (EAP)
Commuter/Parking Accounts
People Perks Program
Health Savings Account (HSA)
Accidental Death & Dismemberment (AD&D) Insurance
About Us
Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.
Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
