JOIN TEAM TRILOGY
Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.
POSITION OVERVIEW
The Campus Support-Life Enrichment, Memory Care & Independent Living position provides operational and strategic support to campuses, strengthening resident experience, hospitality, and lifestyle programs. It partners with leadership to deliver training, coaching, quality oversight, and consistency across Life Enrichment, Memory Care, and Independent Living. This role contributes divisional and industry insight to advance resident engagement and future-focused senior living initiatives.
Roles and Responsibilities
* Supports assigned campuses across Life Enrichment, Memory Care, and Independent Living operations to ensure alignment with company standards, resident experience goals, and future-focused senior living expectations.
* Partners with divisional and interdisciplinary leaders to support operational success, quality
outcomes, customer satisfaction, and resident-centered experiences across all levels of living.
* Provides coaching, mentorship, training, and operational support to campus leaders and team
members related to resident engagement, hospitality, well-being, dementia care, customer
experience, regulatory expectations, and lifestyle operations.
* Supports onboarding, leadership development, operational competencies, and change
management initiatives across assigned campuses and divisions.
* Supports divisional consistency while recognizing the unique culture, residents, and operational
needs of each campus.
* Assists campuses in identifying opportunities for operational improvement, innovation, and
enhanced resident experience, independence, autonomy, purpose, and quality of life.
* Supports the implementation, sustainability, and ongoing evolution of company Elevated
Programs, hospitality initiatives, lifestyle standards, and resident experience expectations.
* Encourages interdisciplinary collaboration to support whole-person wellness, resident-centered
care, and meaningful lifestyle experiences across all levels of living.
* Participates in and approves the hiring and selection process for campus Life Enrichment,
Memory Care, and Independent Living leadership roles.
* Supports campuses in maintaining compliance with company standards, regulatory expectations,
operational best practices, and quality improvement initiatives related to resident engagement and memory care services.
* Participates in mock surveys, audits, customer satisfaction initiatives, and operational follow-up as
requested.
* Provides education, coaching, and operational support related to documentation, assessments,
care planning, and resident engagement processes. May provide direct campus support in these
areas during leadership transitions, vacancies, or operational needs.
* Supports the implementation of operational systems, technology platforms, and process
improvements related to resident engagement, communication, and lifestyle operations.
* Supports the development, implementation, and advancement of innovative resident
engagement, memory care, hospitality, and Independent Living initiatives that enhance resident
experience, well-being, independence, and quality of life.
* Coordinates and supports divisional resident trips and experiences related to Live A Dream and
other resident-centered initiatives as appropriate.
* Establishes and maintains positive relationships with community organizations, professional
associations, advocacy groups, educational partners, and industry resources as appropriate.
* Other duties as assigned.
Qualifications
Education: Bachelor Degree
Experience: 3-5 years
Licenses and Certifications
Certified Therapeutic Recreation Specialist preferred. Dementia-related certifications such as ADC, ACC, or CDP preferred.
Physical Requirements
Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 50lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.
LOCATION
US-MI-Novi
Trilogy Health Services
41795 Twelve Mile Road
Novi
MI
BENEFITS
* Competitive salaries and weekly pay
* 401(k) Company Match
* Mental Health Support Program
* Student Loan Repayment and Tuition Reimbursement
* Health, vision, dental & life insurance kick in on the first of the month after your start date
* First time homebuyers' program
* HSA/FSA
* And so much more!
LIFE AT TRILOGY
Whether you're looking for a new chapter, a change of pace, or a helping hand, Trilogy is committed to being the best place that you've ever belonged.
Orientation:
Six months of training, orientation and fun!
We believe in setting our employees up for success. That's why your first six months are referred to as your "blue-badge" period - a time where you are encouraged to ask questions, ask for help when needed, and familiarize yourself with the company culture. Even when your blue badge period ends, you can rest assured that the Trilogy team will always have your back.
Other Details:
ABOUT TRILOGY HEALTH SERVICES
As one of Fortune's Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national... For full info follow application link.
Equal Opportunity Employer
