Qualifications
- The position requires a high school diploma, graduation from an approved Medical Assistant program or one year of equivalent experience, previous customer service experience, and previous medical office experience
- One year of experience in a health care setting
Responsibilities
- The Medical Assistant Receptionist at the Oakland Family Clinic is responsible for registering patients, verifying insurance and general information, and making necessary changes
- This role involves scheduling and managing patient appointments, as well as assisting providers and administrative staff with basic office medical functions to ensure a coordinated approach to patient activities
- Registers patients, verifies insurance and general information, and makes any necessary changes
- Schedules patient appointments for providers and performs canceling of appointments as needed
- Performs clerical work including referrals, scheduling appointments, triaging phone calls, and filing
- Checks patients out after appointment and collects payment or bills insurance as needed
- Answers all calls in a prompt, courteous manner, addresses concerns, transfers calls, or takes messages
- Provides information and answers questions for patients and providers
- Ensures and directly handles the timely mailing of patient recall notices and response billings
- Balances cash drawer and prepares deposit slip at the end of the day
- Performs electronic filing of all reports, charts, and letters, and ensures forms are filled out completely and properly
- Works collaboratively with the provider in delivering patient care, obtains history of patient complaints, prepares patient for exam, and takes vital signs
- Functions collaboratively with all staff to ensure continuity of care
- Assists provider with exam paperwork and procedures as needed
- Gives injections, draws blood, and performs various diagnostic testing (EKG, PFT, etc.)
- Stocks rooms, cleans tables, and empties garbage.
- Calls patients or pharmacies as instructed by the physician for prescription renewal
- Relays laboratory or radiology orders from the provider or nurses to the patient when he or she comes in for tests
- Performs other duties as assigned/directed
About the position
The Medical Assistant Receptionist at the Oakland Family Clinic is responsible for registering patients, verifying insurance and general information, and making necessary changes. This role involves scheduling and managing patient appointments for providers, as well as assisting providers and administrative staff with basic office medical functions to ensure a coordinated approach to patient activities. The position requires a high school diploma, graduation from an approved Medical Assistant program or one year of equivalent experience, previous customer service experience, and previous medical office experience.
Responsibilities
• Registers patients, verifies insurance and general information, and makes any necessary changes.
Schedules patient appointments for providers and performsappointment cancellations as needed. - Performs clerical work including referrals, scheduling appointments, triaging phone calls, and filing.
- Checks patients out after appointment and collects payment orbillsinsurance as needed.
Answers all calls in a prompt, courteous manner, addresses concerns,transfers calls, or takes messages.
- Provides information andanswersquestions for patients and providers.
• Ensures and directly handles the timely mailing of patient recall notices and response billings.
Balances cash drawer and prepares deposit slip at the end of the day.
Performselectronic filing of all reports, charts, and letters, and ensures forms are filled out completely and properly.
Works collaboratively with the provider in delivering patient care,obtains history of patient complaints, prepares patient for exam, and takes vital signs.
Functions collaboratively with all staff to ensure continuity of care.
Assists provider with exam paperwork and procedures as needed.
Gives injections, draws blood, and performs various diagnostic testing (EKG, PFT, etc.).
Stocks rooms, cleans counters,and empties garbage
Calls patients or pharmacies as instructed by the physician for prescription renewal.
Relays laboratory or radiology orders from the provider or nurses to the patient when he or she comes in for tests.
Performs other duties as assigned/directed.
Requirements
• High School Diploma
• EPIC EHR experience
Nice-to-haves
• One year of experience in a health care setting
- Graduate of an approved program for Medical Assistant or 1 year of equivalent experience.
