Position Title: Service Dispatcher
Department: Service
Work Hours: Monday - Friday, 7:00-4:00PM
Build Your Career with Dee Cramer
Are you someone who thrives in a fast-paced environment, loves solving problems, and enjoys being the steady, confident voice customers rely on? Dee Cramer is looking for a Service Dispatcher to support our commercial HVAC service division. This role is the central hub of our service operations, keeping technicians moving, customers informed, and our workflows running smoothly. If you like variety, teamwork, and the satisfaction of keeping things on track, this may be the job for you.
Primary Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Answering the customer phone line, collecting information on services needed to identify best course of action
- Daily dispatching of technicians to service calls and adjusting schedules as needed
- Reviewing technician work summaries, ensuring all work order details are complete
- Forecasting and scheduling work based on weather, workload, and priorities
- Ordering parts when necessary
- Serve as a liaison between our Account Managers and Field Technicians on status of service work orders
- Other duties as assigned
Who We're Looking For
Minimum Requirements
- High school diploma or equivalent
- Working proficiency with Microsoft Excel and Microsoft Office applications.
- 2+ years of customer service experience
- Strong communication skills, multi-tasking ability, and comfort in a fast-paced environment
Preferred qualifications:
- Experience working in a professional office environment.
- Dispatching or call center experience
- Previous HVAC experience
- Familiarity with Sage, Build Ops, and/or Tech Tool is helpful
Pay & Benefits
- Competitive compensation based on experience
- Medical, Dental, Vision, Paid time off, Company Paid Short Term Disability, Long Term Disability, Life Insurance options
- 401K and profit-sharing bonus
- Paid Holidays
Why Join Dee Cramer?
As a third generation, family-owned company founded in 1937, we've spent nearly a century building a reputation rooted in craftsmanship, integrity, and genuine care for people. When you join Dee Cramer, you become part of a team that supports one another, celebrates growth, and takes pride in delivering quality work. We invest in tools and technology, provide opportunities to learn and advance, and foster an environment where your contributions matter.
