Job Details

In accordance with the Agency’s mission statement, Code of Ethics, policies and procedures, State of Michigan licensing and COA standards; the Transporter/Case Support will ensure a safe and healthy transport for all resident appointments.  This role will be flexible to meet the drop-off and pick-up needs related to the resident population.  In addition, this role will assist with case support, providing additional case aide services to support the residents in a variety of capacities.

·         Transports residents to appointments or engagements off premises.

·         Adheres to all required traffic laws and guidelines when transporting residents and utilizing agency vehicles.

·         Assumes responsibility of the safety of all passengers during transport.

·         Displays professional demeanor at all times when serving as a representative of the agency on and off campus. 

·         Assists with case aide duties when not needed for transportation purposes.

·         Assists the Housing Specialist or Care Path Navigator with case related duties as necessary.

·         Reports any vehicle related concerns to the Director of Security.

·          Strong verbal and written communication skills, excellent interpersonal skills.

·          Ability to maintain a sense of calm and control in difficult situations, minimizing panic in others.

·         Safe driving habits and skillset.

·         Ability to physically complete transportation needs of all distances, including potentially long-distance driving, if necessary, which may require sitting for long periods.

·         Ability to complete all driving tasks 24/7 including daytime and nighttime driving.

·         Ability to engage with people from various diverse backgrounds.

·         Maintains flexibility in work assignments to support the ability to perform two job roles as needed in each area.

None

Required:

·         High School Diploma or GED.

·         Minimum 1 year driving experience in customer service, patient care or other related capacity.

·         Valid Michigan driver’s license in good standing with no restrictions.

·         Must maintain a status of “acceptable driver” by the agency’s liability insurance carrier.

·         Must provide and maintain a clean driving record with no infractions.

Preferred:

·         (2) two years’ driving experience in a customer-related area.

·         Valid commercial (CDL class B, or C) license.

·         (1) one year of experience working with the veteran population, homeless population, or transitional living residential care in some capacity.

·         (1) one year of experience working with the human trafficking population.