HVAC Service Technician

$25–$40 per hour, based on experience
Full-Time | Greenville, MI / Greater West Michigan
Take-Home Service Van | Dispatch From Home

Are you an experienced HVAC Service Technician who believes customers deserve honest options — not high-pressure sales tactics?

At Russell Plumbing & Heating, we believe a great service technician does more than fix equipment. They diagnose the problem, educate the customer, and help them understand their options.

Sometimes a repair is the right choice. Other times, replacing an aging or unreliable system is the better long-term investment.

We expect our technicians to recognize those opportunities and confidently discuss repair, upgrade, and replacement options with customers. What we don't believe in is pushing unnecessary equipment or recommending replacement simply to make a sale.

Our goal is simple: give customers honest information and professional recommendations so they can make the best decision for their home, comfort, and budget.

We're a locally owned and operated company serving Greenville and the surrounding West Michigan communities, and we're looking for an experienced HVAC Service Technician to join our team.

What We Offer

• $25–$40/hour, based on experience and qualifications

• Take-home company service van

• Dispatch from home — no need to report to the Greenville office every morning

• Fuel card

• Company iPad and uniforms

• Steady, year-round work

• Health, dental, vision, and life insurance

• Paid holidays and paid time off

• 401(k) with company match

• Local service area

• Supportive office and dispatch team

• Rotating on-call schedule

• Customer-first approach — educate, provide options, never pressure

What You'll Do

• Diagnose, service, and repair residential and light commercial HVAC systems

• Troubleshoot furnaces, air conditioners, heat pumps, and related equipment

• Perform preventative maintenance and ensure equipment is operating safely and efficiently

• Clearly explain system issues and recommendations to customers

• Present repair, upgrade, and replacement options when appropriate

• Help customers understand the benefits and costs of their available options without using high-pressure sales tactics

• Recognize when replacement may be a better long-term solution than continued repairs

• Maintain accurate job records using Housecall Pro

• Keep your company vehicle and equipment organized and maintained

What We're Looking For

• 2+ years of HVAC service experience preferred

• Strong diagnostic and troubleshooting skills

• Strong customer service and communication skills

• Ability to confidently explain options and make professional recommendations

• Commercial HVAC service experience is a plus

• Valid driver's license and clean driving record

• Willingness to participate in a rotating on-call schedule

• Someone who takes pride in quality workmanship and doing what's right for the customer

We Believe There's a Time and Place for Selling

We're not an anti-sales company. We're an anti-pressure company.

There are times when repairing a system makes sense, and there are times when putting more money into an aging or unreliable system doesn't make sense.

We want technicians who can recognize the difference.

Your job is to diagnose the problem, educate the customer, and confidently present their options. That may mean completing a repair today, recommending an upgrade, or starting a conversation about system replacement.

We believe the best sales come from earning the customer's trust — not from pressuring them into a decision.

If you're looking for a company where you can use your technical skills, make professional recommendations, and build long-term relationships with customers, we'd love to talk to you.

How to Apply

Interested applicants can apply or submit a resume directly through Indeed, email a resume to [email protected], or stop by our Greenville office to fill out an application Monday–Friday from 8:00 AM–4:00 PM.

We kindly ask that you do not call our office with questions regarding this position.

Job Type: Full-time

Benefits

• Simple Plan

• Simple Plan matching

• Company service can

• Dental insurance

• Fuel card

• Health insurance

• Life insurance

• Paid time off

• Vision insurance

Suggested Indeed Screening Questions

1. Do you have a valid driver's license and a clean driving record?

2. How many years of HVAC service experience do you have?

3. What types of HVAC systems are you comfortable diagnosing and repairing independently?

4. When a customer has an older system needing a significant repair, how do you approach discussing repair versus replacement options with them?

5. Is there anything else about your experience, skills, or background you'd like us to consider when reviewing your application?

Work Location: In person / Field-based