Alpena Area Chamber of Commerce
Position Description
Title: Administrative Assistant
Reports to: President/CEO
Employee Type: Full Time/Non-Exempt
Position Overview:
The Administrative Assistant provides essential administrative and front-office support to the
Alpena Area Chamber of Commerce. This role serves as the first point of contact for members, visitors, and community partners, helping create a welcoming and professional environment while supporting daily operations and organizational projects.
Skills & Qualifications
• Strong interpersonal and customer service skills
• Excellent written and verbal communication abilities
• High level of organization with attention to detail
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Proficiency in Microsoft Office, Canva and ability to learn new software systems
• Effective time management and problem-solving skills
• Ability to follow oral and written instructions
• Satisfactory typing and data entry skills
• Team-oriented with a positive, flexible attitude
Administrative & Front Office Support
• Answer and direct incoming phone calls for the Alpena Area Chamber of Commerce and Target Alpena staff.
• Greet and assist visitors, members, and community guests in a professional and welcoming manner
• Provide reception services, including visitor check-in, message taking, and routing inquiries to appropriate staff
• Maintain a clean, organized, and professional front office environment
• Sort and distribute incoming mail and prepare outgoing mailings (bulk and regular)
• Maintain both physical and electronic filing systems
• Coordinate scheduling support, meeting room reservations, and basic calendar assistance as assigned
Clerical & Operational Support
• Perform general clerical duties including copying, filing, emailing, and data entry
• Create and edit documents using Microsoft Office (Word, Excel, PowerPoint, Publisher) and Canva
• Track and manage office inventory and merchandise sales
• Process Downtown Dollar Gift Cards
Member & Community Support
• Answer basic questions about Chamber membership and services
• Assist visitors with general information about the Alpena community
• Assist with welcome packets and new member materials
• Assist in onboarding new members (packets, emails, and follow-up)
Communications & Marketing Support
• Maintain the community calendar
• Assist with organizational communications, including emails and newsletters
• Update Chamber website and social media pages
• Support marketing and promotional efforts as needed
Event & Program Support
• Assist with event coordination tasks, including RSVPs, registrations, and payment handling
• Support Chamber events as needed Target Alpena Support
• Serve as the primary front desk contact for Target Alpena visitors and callers
• Assist with light bookkeeping functions, including invoice tracking, data entry, expense documentation, payment processing support, and maintaining financial records as directed
• Answer basic questions and direct inquiries to the appropriate Target Alpena staff member
• Provide administrative support for Target Alpena, including scheduling assistance, message handling, and document preparation as assigned
• Assist with maintaining organized records and distributing information related to Target Alpena programs and services
• Support Target Alpena meetings, events, and stakeholder interactions as needed
• Maintain confidentiality regarding Chamber and Target Alpena proprietary, business, and client information
Additional Responsibilities
• Perform other duties as assigned by the Chamber President & CEO and Target Alpena Executive Director
Work Schedule
This is a non-exempt, hourly position. The standard workweek is up to 40 hours, with a
generally consistent daytime schedule to support front office operations. A flexible schedule
may be required based on organizational needs, including occasional early mornings, evenings, or special events. Overtime will be compensated in accordance with applicable labor laws.
Personal Attributes
• Honest, trustworthy, and dependable
• Respectful and professional in all interactions
• Strong work ethic and accountability
• Friendly, welcoming, and community-focused
• Adaptable and willing to support team needs
Physical Demands & Work Environment
This position operates in a standard office environment. Occasional lifting of boxes and office
materials may be required.
