At Valley Medical group. we believe that exceptional healthcare starts the moment a patient walks through our doors or calls our office. Our mission is to provide compassionate, efficient, and personalized care that makes every patient feel valued and heard. We pride ourselves on creating a welcoming environment where kindness, professionalism, and teamwork are at the heart of everything we do.
As our Medical Receptionist, you’ll be the first friendly face and reassuring voice our patients encounter. Your role is more than answering phones or scheduling appointments—you’ll be the bridge between patients and their care providers, ensuring every interaction is smooth, respectful, and stress-free. Your attention to detail and empathy will help patients feel confident and cared for from the very first moment.
What You'll Do:
· Greet patients warmly, check them in, and verify insurance and personal information.
· Manage appointment scheduling, cancellations, and follow-ups using our electronic health record (EHR) system.
· Answer incoming calls, respond to inquiries, and route messages to the appropriate staff.
· Process patient payments, co-pays, and billing inquiries with accuracy and discretion.
· Maintain organized and confidential patient records in compliance with HIPAA regulations.
· Coordinate with nurses, physicians, and other team members to ensure smooth patient flow.
· Assist with administrative tasks such as scanning documents, preparing forms, and managing correspondence.
· Any tasked assigned by supervisor
· Cross Train in back as time permits
What You'll Bring
· Insurance knowledge is a must
· 2 yrs. Previous experience in a medical office (preferred).
· Proficiency with EHR systems (Sevocity/Duxware) and basic office software.
· Excellent communication skills—both in person and over the phone.
· Strong organizational skills and the ability to multitask in a fast-paced environment.
· A warm, empathetic demeanor and a genuine desire to help others.
· Knowledge of medical terminology and insurance processes is a plus.
