- Successful completion of the H&R Block Income Tax Course1
- Experience interacting with customers or clients in a service-oriented environment
- Strong communication skills, including explaining information clearly and asking questions to understand needs
- Problem-solving skills, including organizing information and identifying solutions
- Comfort using digital tools and systems included AI based tools like Copilot and ChatGPT
- High school diploma / GED/ equivalent
Preferred Qualifications
- Bachelor’s degree in accounting, finance, or a related field
- Experience in a client-facing or consultative role, such as financial advising, insurance, retail sales, or professional services
- Experience asking questions and recommending solutions based on customer needs
- Ability to work 15–35 hours per week, with availability up to 40 hours during peak periods
- Availability to work evenings and weekends during tax season