Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. As The curious bank, we've staked our claim on looking at things differently, at being better listeners and at showing more commitment. We employ about 19,000 people, and what we offer is:
This applies to our relationships with customers and employees alike.
A chance for employees to build their future, with supportive career development and financial welln ess programs.
An environment where we win together. We celebrate achievement and work collaboratively. We're also a two-time Gallup Great Workplace honoree.
An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.
It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.
At Fifth Third Bank, the Human Capital division provides strategic human resources functions to attract, develop, retain and engage a skilled and diverse workforce. We are a team of professionals who strive to provide the best opportunities in the marketplace and be recognized as an Employer of Choice. We are focused on operational excellence, culture and talent optimization to support the needs of our business and realize a vision to have the highest performing talent in roles critical to achieving our Bancorp objectives.
GENERAL FUNCTION:
Facilitates a defined range of targeted skill-building programs/courses supporting the development of employees. Conducts new hire level to mid level manager training. May provide subject matter expertise to Enterprise Learningfunctionduring design/development phases of learning programs. Partners with others to take appropriate action to implement larger scale changes/improvements. May be Master Learning Facilitator. Provides feedback on classes to Master LearningFacilitator toensure accuracy and effectiveness of content and learning objectives are met. Nature of subject matter may require specialized knowledge, certification(s) and/or licenses. May provide guidance and training to less-experiencedfacilitators. Models useof Consultative Facilitation skills.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank#s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
. Facilitates training via classroom and/or through the use of distance learning technology to meet the performance objectives; creates an environment that stimulates learning and skill development.
. Master training content for new hire to mid level manager employees; is resourceful in consulting subject matter experts and other resources (e.g., websites, manuals, literature) to add to his/her content knowledge.
. Uses the facilitator's guide, notes, and other training material as a guide rather than a script; may adjust program outline and schedule as necessary.
. Proactively prepares for assigned classes, utilizing Master Learning Facilitator and other resources as needed. . Establishes credibility with the audience by knowing the content area, providing relevant examples, and linking material totheaudiences' job experiences and challenges.
. Tailors the delivery of material to meet differing needs, interests, and experience levels among participants; adjusts training accordingly.
. Specialization of more complex material.
. Operates with substantial latitude for un-reviewed action or decision.
. Courses are broad in nature, usually requiring some originality or ingenuity.
. Actively seeks evidence of audience engagement and comprehension and provides coaching in the moment as necessary.
. Uses a variety of closed, open, high gain & second level questions to engage participants.
. Masterfully connects between learning objectives and line of business goals in the classroom.
. Fully competent professional. Possesses and applies comprehensive knowledge of the principles and practices of adult learning. Has the ability to adapt to meet the more complex requirements of facilitation.
. Maintains control over the learning environment by managing challenging participants, minimizing distractions, utilizing the handling objections model and monitoring the pace of the class.
. Uses participants as resources; elicits experiences and examples from participants and builds on their knowledge. Participates in special projects for Lines of Business and Bancorp initiatives.
. May be responsible for updating materials and/or activities in the absence of an Instructional Designer.
SUPERVISORY RESPONSIBILITIES:
None.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
. Strong facilitation and/or presentation skills.
. BS degree/experience in business related field, Education and/or corporate training experience required.
. 3-5 years of supervisory or classroom management experience, preferably in financial services industry.
. Possesses and maintains certifications to facilitate complex courses, such as Forum, DDI or other similar content level. Relevant licenses/certifications must be maintained as required (I.E. FINRA Series 6, 63 or 7 required licenses.)
. Can relate to and work effectively with people of diverse backgrounds, experiences and personalities.
. Models the skills and behaviors being taught; demonstrates the Fifth Third vision, values and competencies in all activities and interactions with others.
. Provides positive/constructive feedback to guide employees to desired performance.
. Effectively coaches up, down and across base to mid-level management organizational levels.
. Possesses a high level of knowledge of the principles and practices of adult learning.
. At a senior level, understands the body of knowledge surrounding the development of skills required for effective performance in a role, including the practices of needs assessment; development objective-setting; training design,development,delivery, and evaluation; coaching and feedback; and experience-based development.
. Must be team-oriented and flexible, adaptable to a virtual team environment.
. Views learning as a way to drive performance improvement, not just as an end in itself.
. Nature of subject matter may require specialized knowledge, certification(s) and/or licenses. I.E. FINRA Series 6, 63 or 7 required licenses.
WORKING CONDITIONS:
. Normal office environment with little exposure to dust, noise, temperature, etc.
. Overnight business travel required.
. Lifting and physical requirements of 25 pounds (moving tables, chairs, equipment and carrying materials, supplies, boxes).
. Physical ability to operate training equipment (pc, projectors, easels, etc.).